Staying Safe during the 2019 Holiday Season

By Jeremy Louise | December 18th, 2019 | Business Operations

As always, the best security precaution is to be aware of your surroundings and ensure you’re adequately equipped to address some of the more hostile aspects of that environment. Today, this not only applies to your actual physical surroundings but extends to the cyber world as well. This fact should be kept in mind year-round, … Continued

What to Do When You Didn’t Plan Your Windows 7 to 10 Upgrade

By Jeremy Louise | November 5th, 2019 | Business Operations Managed Services

Ten years. That’s how long it has been since myself and my colleagues at TSI had to inform our clients that their beloved Windows XP machines would be going away. Once Microsoft had announced that it was ending support for that particular operating system, it represented a fundamental shift in the way that organizations managed … Continued

MSPs are Giving Clients Ransomware; The Top Questions to Ask Your MSP YESTERDAY!

By Jeremy Louise | July 18th, 2019 | Backup & Disaster Recovery Business Operations Managed Services

A part of my week here at TSI is always spent wading through news stories to stay ahead of all the latest trends and best practices in our industry. After all, how can I provide clients with the most complete, accurate and actionable information to work from if I don’t have access to that data … Continued

ISO 27001 – Why, What is it, and How to Get Started

By Jeremy Louise | May 23rd, 2019 | Business Operations Governance & IT Compliance

This article was written with contributions from Timonthy Woodcome, director of NQA, a leading Global Certifications Body as well as the technical staff here at Technical Support International. Also officially known as ISO/IEC 27001:2013, ISO 27001 is a specification for a set of policies and procedures that outlines all of the legal, physical and even … Continued

Your Firewall Doesn’t Work the Way You Think It Does. An Introduction to Log Monitoring and Auditing

By Jeremy Louise | May 8th, 2019 | Business Operations Governance & IT Compliance

As part of my role at TSI, I meet with a wide range of different businesses. More often than not, when I ask about their current log monitoring efforts, people aren’t even sure what this really does, and are surprised to find how unequipped they’re cyber security strategy is. In this piece, I’d like to … Continued

Congress Revisits IoT Legislation: What You Need to Know

By Chris Souza | April 18th, 2019 | Business Operations Governance & IT Compliance

I was having lunch with one of my long-term MSP clients the other day, and we were discussing what the next ten years of his business might look like in relation to the technological advancements taking place all around us. He was particularly excited about the implications of the Internet of Things (or “IoT” for … Continued

Don’t Sue Your Employees. Train Them

By Jeremy Louise | April 8th, 2019 | Business Operations

As someone who handles a lot of IT and cyber security-related fixtures for small businesses every day, I spent a lot of my time on the phone talking to clients about all of the latest attacks. It happened again just the other day – one of my long-term clients called me up and wanted to … Continued

The Four Major IT Cleanings Your Business Should Take Care Of This Spring

By Jeremy Louise | March 25th, 2019 | Business Operations

As someone who quite literally grew up in the managed services industry, I believe that the importance of spring cleaning when it comes to your IT infrastructure is something that cannot be overstated enough. A lot of other people seem to share the same opinion, as evidenced by the plethora of “X Things You NEED … Continued

The Best Wheelchair Accessible Coworking Spaces in the Boston Area

By Jeremy Louise | March 21st, 2019 | Business Operations

TSI is like any other organization that has to consider the concerns of not just it’s clients but its employees to maintain its success. In order to address these areas, we’re always thinking of ways to improve work/life balance as well as identifying ways to accommodate to some of the more popular SMB employee retention … Continued

Attention CFOs: Here’s One Way to Significantly Reduce IT Capital Expenditures That You’ve Probably Overlooked

By Jeremy Louise | August 23rd, 2018 | Business Operations

The other day, I was having a conversation with a friend of mine who also just so happens to be a Chief Financial Officer (CFO). As is the case more often than either of us would like, our friendly chat quickly turned to business. He asked me how some of our clients budget their capital … Continued

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