MSPs are Giving Clients Ransomware; The Top Questions to Ask Your MSP YESTERDAY!

By Jeremy Louise | July 18th, 2019 | Backup & Disaster Recovery Business Operations Managed Services

A part of my week here at TSI is always spent wading through news stories to stay ahead of all the latest trends and best practices in our industry. After all, how can I provide clients with the most complete, accurate and actionable information to work from if I don’t have access to that data … Continued

ISO 27001 – Why, What is it, and How to Get Started

By Jeremy Louise | May 23rd, 2019 | Business Operations Governance & IT Compliance

This article was written with contributions from Timonthy Woodcome, director of NQA, a leading Global Certifications Body as well as the technical staff here at Technical Support International. Also officially known as ISO/IEC 27001:2013, ISO 27001 is a specification for a set of policies and procedures that outlines all of the legal, physical and even … Continued

Your Firewall Doesn’t Work the Way You Think It Does. An Introduction to Log Monitoring and Auditing

By Jeremy Louise | May 8th, 2019 | Business Operations Governance & IT Compliance

As part of my role at TSI, I meet with a wide range of different businesses. More often than not, when I ask about their current log monitoring efforts, people aren’t even sure what this really does, and are surprised to find how unequipped they’re cyber security strategy is. In this piece, I’d like to … Continued

Congress Revisits IoT Legislation: What You Need to Know

By Chris Souza | April 18th, 2019 | Business Operations Governance & IT Compliance

I was having lunch with one of my long-term MSP clients the other day, and we were discussing what the next ten years of his business might look like in relation to the technological advancements taking place all around us. He was particularly excited about the implications of the Internet of Things (or “IoT” for … Continued

Don’t Sue Your Employees. Train Them

By Jeremy Louise | April 8th, 2019 | Business Operations

As someone who handles a lot of IT and cyber security-related fixtures for small businesses every day, I spent a lot of my time on the phone talking to clients about all of the latest attacks. It happened again just the other day – one of my long-term clients called me up and wanted to … Continued

The Four Major IT Cleanings Your Business Should Take Care Of This Spring

By Jeremy Louise | March 25th, 2019 | Business Operations

As someone who quite literally grew up in the managed services industry, I believe that the importance of spring cleaning when it comes to your IT infrastructure is something that cannot be overstated enough. A lot of other people seem to share the same opinion, as evidenced by the plethora of “X Things You NEED … Continued

The Best Wheelchair Accessible Coworking Spaces in the Boston Area

By Jeremy Louise | March 21st, 2019 | Business Operations

TSI is like any other organization that has to consider the concerns of not just it’s clients but its employees to maintain its success. In order to address these areas, we’re always thinking of ways to improve work/life balance as well as identifying ways to accommodate to some of the more popular SMB employee retention … Continued

Attention CFOs: Here’s One Way to Significantly Reduce IT Capital Expenditures That You’ve Probably Overlooked

By Jeremy Louise | August 23rd, 2018 | Business Operations

The other day, I was having a conversation with a friend of mine who also just so happens to be a Chief Financial Officer (CFO). As is the case more often than either of us would like, our friendly chat quickly turned to business. He asked me how some of our clients budget their capital … Continued

Are You Preparing for an Acquisition? Don’t Forget About Your IT

By Jeremy Louise | August 21st, 2018 | Business Operations

Being at one of the leading IT services firms in Boston, Cambridge and the greater New England area, one of the major things that excites me every day is the fact that we often find ourselves in the epicenter of biotech and pharma innovation in the modern era. In addition to helping break new ground … Continued

7 Ways to Properly Dispose or Decommission Old Technology

By Roger Murray | November 8th, 2017 | Business Operations

Whether you are moving to the cloud, refreshing equipment, moving offices and/or data centers, or simply cleaning house, properly discarding of old machines can be a tough task.  The complexity of decommissioning IT assets only becomes more of a burden when you’re working in a highly regulated industry sector.

Need Support? Call Us Today

Available 24 hours a day, 7 days a week
1-508-543-6979