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TSI is a growing business technology consulting and Managed Services Provider (MSP) organization based in Foxboro. We strive to provide the best IT support solutions for businesses in the Northeast United States. We are looking to add passionate, charismatic and intelligent team members to our organization to help our clients achieve their business objectives through supporting their IT support needs. If you are someone who is passionate, seeking an opportunity that allows for professional growth, and want to thrive in a strong team work based environment, we want to talk to you!

Technical Support International, Inc. is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Field Support Engineer / Full-Time, Foxboro

Job Description

Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT services for small and medium sized businesses in New England. TSI was founded in 1989 and has an offering of remote support, field support, managed services and project services for their clients.

We are currently seeking a Field Support Engineer to work within our engineering team and service our client base in Boston, Cambridge and the greater Boston area with occasional visits to our corporate office.

Field Support Engineers have a responsibility for onsite support, including heavy interaction with end-users in diverse computing environments. Field Service Engineers are challenged on a daily basis working in an energetic, fast moving collaborative, demanding & results-oriented work environment. Field Support Engineers are hands on, people oriented persons, responsible for working with clients and other employees, listening to their diverse business challenges and providing sound technical advice, support, and solutions.

This position demands ability to handle multiple projects concurrently and respond positively to sudden changes in priorities. (This is a full-time/direct-hire consultant position and is not contract/temporary) The majority of work will be performed at our client sites with occasional visits to our main office in Foxboro, Mass.    

Primary Responsabilities


  • Provide on-site technical assistance to client for all issues related to IT operations, processes and technical issues

  • Act as a “trusted advisor” for all TSI clients that you are managing

  • Respond to customer requests in a timely manner

  • Learn and use TSI’s specialized tools to diagnose problems and resolve issues

  • Walk customers through problem-solving process in a non-technical manner

  • Install, modify, and repair computer issues at client sites

  • Resolve technical problems with Local Area Networks (LAN)

  • Clean up computers of viruses and malware, install updates

  • Assist with installation of Computers and Peripherals at client sites

  • Report progress and issues to ManagerName of the element

  • Take ownership of technical issues and see them through to resolution, even if they need to be escalated to a more senior level resource

  • Document customer feedback thoroughly and share information with account managersName of the element

  • Provide occasional assistance to other field personnel at client sites

  • Maintain technical knowledge of current technologies and meet goals set by your manager

  • Thoroughly document all work in TSI’s ticketing system

  • Take part in the on-call rotation for after-hours support

Qualifications

  • Able to relate to other people beyond giving and receiving instructions

  • Able to present themselves in a professional manner at all times

  • Able to deal effectively with stressful situations

  • Display confidence in their own abilities when resolving problems

  • Be a team player and able to work not only in small groups, but independently as well

  • Knowledge of current networking technologies

  • Strong knowledge of configuring and troubleshooting OS such as Windows 7/8/10

  • Knowledge of Microsoft Office

  • Knowledge of TCP/IP, DNS, DHCP and Windows 2008/2012 Active Directory

  • Knowledge of LAN/WAN technologies

  • Understanding of firewalls, routers, and VPN/remote access solutions

  • Good knowledge and demonstrated experience with IT Security, a huge PLUS

  • Knowledge of installing and configuring Windows Servers 2008-2012 a PLUS

  • MAC and LINUX experience a PLUS

  • Bachelor's Degree or Equivalent Experience Preferred

  • MSCA/MCP Certifications Preferred

  • Clean driving record and dependable transportation a must

  • Capable of lifting up to 50 pounds yourself

What We Offer

  • Full time position

  • Competitive salary (base + bonus)

  • Fast Pace growth

  • Fun and friendly environment to work

  • Opportunities for career advancement and growth

  • 401K, Medical, Dental, Long and Short Term disabilities offered by the company

  • Vacations, PTO, Paid Sick Time

Internal Support Engineer / Full-Time, Foxboro

Job Description

Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT services for small and medium sized businesses in New England. TSI was founded in 1989 and has an offering of remote support, field support, managed services and project services for their clients.

We are currently seeking an Internal Support Engineer to work within our engineering team and provide technical assistance to our clients. We are looking for a hands on, people oriented person, responsible for working with clients and other employees, listening to their diverse business challenges and providing sound technical advice, support, and solutions.

The primary focus of Internal Support Engineers is high quality customer service surrounding customer requests, running diagnostic programs, isolating problems, and implementing solutions. Internal Support Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding and results-oriented work environment.

In addition to technical assistance, the candidate will need to research solutions, evaluate products, provide sound recommendations and generate reports. Writing skills are absolute requirements for this job. The candidate will also assist the other members of the technical team when requested. This position demand ability to handle multiple projects concurrently and respond positively to sudden changes in priorities. (This is a full-time/direct-hire consultant position and is not contract/temporary) The majority of work will be performed at our main office location in Foxboro, Mass.

Internal Support Engineers must be able to relate to other people beyond giving and receiving instructions. Internal Support Engineers must be able to present themselves in a professional manner at all times. Internal Support Engineers should be able to deal effectively with stressful situations and display confidence in their own abilities when resolving problems. Internal Support Engineers must be team players and should be able to work not only in small groups, but independently as well.

You Will

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Respond to customer requests.

  • Thoroughly document all work in TSI’s ticketing system.

  • Use TSI’s remote monitoring and management (RMM) tools to diagnose problems.

  • Walk customers through problem-solving process in a non-technical manner.

  • Remotely install, modify, and repair computer issues.

  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

  • Remotely clean up computers of viruses and malware.

  • Run diagnostic programs to resolve problems.

  • Remotely assist with installation of computer peripherals for users.

  • Report progress and issues to Service Manager or Director of Technical Services.

  • Take ownership of technical issues and see them through to resolution, even if they need to be escalated to a more senior level resource.

  • Document customer feedback thoroughly and share information with account managers.

  • Provide occasional assistance to field personnel at client sites.

  • Maintain technical knowledge of current technologies and meet goals set by your manager. Work outside of business hours when necessary.

  • Take part in the on-call rotation for after-hours support.

Qualifications

  • Strong knowledge of current networking technologies

  • Strong knowledge of configuring and troubleshooting OS such as Windows 7/8, Windows Servers 2008-2012

  • MAC and LINUX experience a PLUS

  • Excellent knowledge of Microsoft S Office

  • Good knowledge of TCP/IP, DNS, DHCP and Windows 2008/2012 Active Directory

  • Good knowledge of LAN/WAN technologies

  • Good understanding of firewalls, routers, and VPN/remote access solutions

  • Bachelor's Degree or Equivalent Experience Preferred

  • Technical School Certificate Graduates Preferred

  • MSCA/MCP Certifications Preferred

What We Offer

  • Full time position

  • Competitive salary (base + bonus)

  • Fast Pace growth

  • Fun and friendly environment to work

  • Opportunities for career advancement and growth

  • 401K, Medical, Dental, Long and Short Term disabilities offered by the company

  • Vacations, PTO, Paid Sick Time

Security Engineer / Full Time, Foxboro

Job Description

Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT and cyber security services for small and medium sized businesses in New England. TSI has a current offering of remote support, field support, managed and security services as well as project management for our clients.

TSI works with clients to help identify and manage their cyber security risks. Whether those risks stem from external/internal cyber threats, identity and access management challenges, online fraud, compliance pressure or any number of other business and technology issues.

Position Summary

IT Security Engineer will be a key member/manager of the security team for an MSP/MSSP. Candidates will have a comprehensive skill set in network security operations, cyber security tools, intrusion detection, and secured networks. Applicants will work closely with VP of Technology and clients to improve customers security posture as well as assist clients in achieving compliance.

This is a hands-on role that requires analyzing the environment, coordinating data gathering and generating solutions on a day-to-day basis as well as contributing to the long-range planning activities of the overall IT team. The IT Security Engineer will oversee projects and investigations related to threat management and security breaches for clients. The selected candidate will write security assessments as well as develop policies to address problems and security emergencies and makes recommendations to clients.

Primary Responsabilities

  • Consult and participate in day to day security operational activities with clients

  • Confirm and document client vulnerability and security risks and develop mitigation plans

  • Monitor and validate client security controls

  • Respond to security alerts, incidents and issues

  • Ensure security controls meet multiple compliance needs and best practices

  • Conduct, write and present client Security and Risk Assessments

  • Create accurate network diagrams and documentation for planning security-based changes, investigating network impact, and issuing resolution procedures.

  • Provide awareness training to the organizational workforce on information security standards, policies and best practices. Name of the element

  • Consistently review relevant Cyber Security Compliances to educate clients on revisions and changes in requirementsName of the element

  • Assist in investigating security breaches by leading the incident response to minimize impact, determine the cause of the breach, and ascertain the extent of the damage. Name of the element

  • Up to 50% travel may be required to client locations in MassachusettsName of the element

Knowledge & Skills

  • Experience with network/cyber security engineering: design, implementation, optimization, monitoring and troubleshooting of LAN, WAN, WLAN and DR networks.

  • Demonstrated best practice usage of security technologies and policy administration: Firewalls, IDS/IPS, DLP, Proxy, Endpoint, Vulnerability scanning and management, SIEM / logging, security groups and network segmentation, system hardening, incident response and malware/virus prevention

  • Experience with network security technologies including Rapid Fire, SolarWinds, Sophos, BlueCoat, SonicWALL, Cisco, CrowdStrike and Splunk

  • Documenting security controls, monitoring and alerting around these controls

  • Clear understanding of virtualization technologies such as VMWare and Hyper-V.

  • Knowledge of multi-tier application architecture on infrastructure and cloud environments

  • Demonstrated skill securing sensitive data in production environments

  • Self-starter with strong work ethic willing to identify issues and lead them to conclusion

  • Ability to see the big picture and present ideas clearly with demonstrated thought leadership to clients

  • Capable of meeting with clients to discuss cyber security solutions and recommendationsName of the element

Technical Qualifications

  • Bachelor's degree preferable or higher in Information Technology or other engineering or technical discipline and at least 4 years IT experience and minimum 2 years Cyber Security Information experience

  • Four-year relevant experience may be substituted with professional certification

  • Industry security certifications a plus, [Ex. Certified Information Systems Security Professional (CISSP), CISA Certified Information Systems Auditor (CISA), CEH Certified Ethical Hacker (CEH), CISM Certified Information Security Manager (CISM), ISSAP Information Systems Security Architecture Professional (ISSAP), ISSEP Information Systems Security Engineering Professional (ISSEP)]

  • Experience with Linux, Windows 7/10, Windows Server 2003/2008/2012/2016, Windows Domains, Active Directory, and GPO's

  • In depth understanding of NIST SP 800-171 and PCI DSS v3.2 or other security compliance frameworks

  • Experience in developing organization security policies and implementation of revised policies

  • Experience with endpoint security solutions, including file integrity monitoring and data loss prevention

Personal Attributes

  • Excellent analytical and problem-solving skills

  • Ability to work independently on multiple projects

  • Collaborates and assumes a technical leadership role when required

  • Comfortable with mentoring colleagues on network security best practices

  • Ability to explain network concepts to both fellow technical staff and clients

  • Is effective in prioritizing tasks within a high-pressure competing environment.

  • Highly self-motivated and directed, with keen attention to detail

  • Demonstrates excellent oral and written communication skills

  • Demonstrates an interest in working hard in a fast-paced environment

  • Excels in customer facing environment and enjoys challenges

  • Strong organizational skills

Minimum Technical Requirements

  • Knowledge of current networking technologies

  • Strong knowledge of configuring and troubleshooting OS Windows 7/8/10 & Server 2008-2012

  • Knowledge of Microsoft Office/ Office 365

  • Knowledge of TCP/IP, DNS, DHCP and Windows 2008/2012 Active Directory

  • Knowledge of LAN/WAN technologies

  • Understanding of firewalls, routers, and VPN/remote access solutions

  • Good knowledge and demonstrated experience with IT Security

  • Knowledge of installing and configuring Windows Servers 2008-2012 a PLUS

  • MAC and LINUX experience a PLUS

Benefits

  • Full time position

  • Competitive salary (base + bonus)

  • Medical & dental insurance

  • 401K plan with company match

  • Long term and short-term company disability plans

  • Company life insurance

  • Paid holidays

  • Paid time off & Sick Time

  • Mileage reimbursement

  • Generous quarterly bonus Plan