IT Help Desk Support

M assachusetts IT Help Desk Services

Real Support is Just a Phone Call Away

Having problems maintaining productivity with limited IT support resources? Are your existing IT staff deviating from their core responsibilities to address simple end user support calls? Technical Support International’s local help desk support team functions to troubleshoot IT issues as well as educate your employees, ensuring they have the support they need to maximize productivity and limit costs associated with downtime. Our 24/7/365 remote IT help desk team assists organizations to address anything from rudimentary troubleshooting to mediating complex network environments, all from our fully staffed headquarters in Massachusetts.

Help Desk Support Services tier 1 tier 2
Workstation Troubleshooting (MAC or PC)
Operating System Support (All Versions PC, MAC, IOS, Android)
Assistance with Most Common Applications (Refer to List on Page 2)
Network Connectivity/Wired & Wireless Support
Password Resets
Peripheral Connectivity Assistance (Printers, Scanners, etc.)
Internet Connectivity/Web Support Services
Remote Access Assistance (Web, RDP, VPN)
Basic “How To” Assistance to Most IT Questions
Access to TSI Ticketing Portal & Knowledge Base
Assistance with User Administration (AD, WEB, Hosted Apps)
MS SQL Support Services
Public Domain & DNS Troubleshooting & Support
Firewall Troubleshooting & Support Services*
Server Diagnostic & Troubleshooting*
RDS & Citrix Server Troubleshooting & Support*
Backup & Disaster Recovery Application Support*
Workstation Troubleshooting (MAC or PC)
Operating System Support (All Versions PC, MAC, IOS, Android)
Assistance with Most Common Applications (Refer to List on Page 2)

I s Help Desk a Good Fit?


Are the costs of end user non productivity stemming from IT problems affecting your bottom line? Are there recurring IT issues that never go away? Technical Support International’s IT help desk services provide a 24/7/365 resource guaranteeing employee productivity and reduced IT operational costs. With an 83% remote resolution rate and 30-minute average response time, you can rest assured that our team can remediate any challenge.

o ver-Extended IT Staff?

Our IT help desk services provide teams with the additional support they need to focus on managing their network environments and aligning their technology strategy with business objectives. As an extension of your IT team, we take care of the volumes of costly support service calls that distract your IT staff from their core competencies. Contact us today to learn more and get started with our team of IT professionals.


H elp Desk Support Facts


Did you know 83% of all Technical Support International support issues are resolved remotely? We manage over 2,000 end users who leverage our professional IT help desk services. Average response time for most issues average 30 minutes or less. TSI doesn't fluctuate costs for different tiered support, providing a fixed cost for ticket resolution. Our help desk is local staffed from our headquarters in Foxboro.

What Our Clients Are Saying


“Our business is almost 100% IT dependent which is why for over 15 years we’ve leveraged TSI’s managed services to maximize uptime and minimize downtime. Between the knowledge of their help desk engineers and the insight our account manager provides, we truly feel that TSI is an integral part of our team and contributing factor to our success strategy and continued growth.”

Biotechnology Firm / Mansfield, MA

Discuss Help Desk Support with TSI

If you need help in maintaining productivity with limited IT support resources, and you're looking for a collaborative partner to help you along the way, then we'd love to hear from you. Contact us for an information filled phone call about our help desk support services.