I T Help Desk Services
Real Support is Just a Phone Call Away
Struggling with productivity due to IT support constraints? Is your IT team sidetracked from their main responsibilities? Technical Support International's (TSI) help desk resolves IT issues and educates employees, fostering productivity while reducing downtime costs. Our 24x7x365 remote IT help desk, based in Massachusetts, handles everything from basic issues like password resets to more complicated network and server issues to ensure you can focus on your core competencies and not IT.
| Help Desk Support Services | tier 1 | tier 2 |
|---|---|---|
| Workstation Troubleshooting (MAC or PC) | ||
| Operating System Support (All Versions PC, MAC, IOS, Android) | ||
| Assistance with Most Common Applications (Refer to List on Page 2) | ||
| Network Connectivity/Wired & Wireless Support | ||
| Password Resets | ||
| Peripheral Connectivity Assistance (Printers, Scanners, etc.) | ||
| Internet Connectivity/Web Support Services | ||
| Remote Access Assistance (Web, RDP, VPN) | ||
| Basic “How To” Assistance to Most IT Questions | ||
| Access to TSI Ticketing Portal & Knowledge Base | ||
| Assistance with User Administration (AD, WEB, Hosted Apps) | ||
| MS SQL Support Services | ||
| Public Domain & DNS Troubleshooting & Support | ||
| Firewall Troubleshooting & Support Services* | ||
| Server Diagnostic & Troubleshooting* | ||
| RDS & Citrix Server Troubleshooting & Support* | ||
| Backup & Disaster Recovery Application Support* | ||
| Workstation Troubleshooting (MAC or PC) | ||
| Operating System Support (All Versions PC, MAC, IOS, Android) | ||
| Assistance with Most Common Applications (Refer to List on Page 2) |
I s Help Desk a Good Fit?
Are IT issues hindering end-user productivity and impacting profits? Do recurring problems persist unresolved? Technical Support International's 24x7x365 IT help desk ensures employee efficiency and cost reduction, boasting an 83% remote resolution rate with an average 30-minute response time. Trust our skilled team to quickly address any challenge.
o ver-Extended IT Staff?
Empower your teams with additional support from our IT help desk, allowing them to concentrate on network management and aligning tech strategies with business objectives. As an extension of your IT team, TSI handles expensive support calls, relieving your staff from distractions. Contact us today to discover more and engage with our expert IT professionals.
H elp Desk Support Facts
Did you know? Technical Support International resolves 83% of issues remotely. With over 2,000 end users benefiting from our IT help desk services, most issues are addressed within an average response time of 30 minutes or less. TSI offers fixed costs for ticket resolution, irrespective of support tiers, and our help desk is fully staffed at our headquarters in Foxboro.
What Our Clients Are Saying
“Our business is almost 100% IT dependent which is why for over 15 years we’ve leveraged TSI’s managed services to maximize uptime and minimize downtime. Between the knowledge of their help desk engineers and the insight our account manager provides, we truly feel that TSI is an integral part of our team and contributing factor to our success strategy and continued growth.”
Biotechnology Firm / Mansfield, MA