End-User Security Awareness Training

End-user security awareness training refers to the process of educating individuals about safe and secure practices to mitigate risks associated with cyber threats, such as phishing, malware, and data breaches.

End-user security awareness training is critical because human error is often the weakest link in an organization's cybersecurity defenses. Proper training helps users recognize potential threats, adopt secure behaviors, and safeguard sensitive information.

• Phishing click rates and susceptibility before and after training
• Completion rates of cybersecurity training modules or courses
• Reduction in security incidents, such as malware infections or data breaches, post-training
• Improvement in users' knowledge and confidence in handling cybersecurity-related tasks

Voice phishing or vishing is a form of phishing attack where an attacker would attempt to gather information from someone over the phone. In this form of attack, a person would receive a phone call from someone claiming to be a legitimate source. Often the caller will claim to be from the person’s bank, the police, or the government. Speaking directly to someone on the phone the attacker can create a sense of urgency which makes the individual feel like they are obligated to provide the information requested.

Malware is a broad term encompassing various types of malicious software designed to harm or exploit a computer system. It includes viruses, but it also includes other forms of malicious software like spyware, trojans, and ransomware.