Managed IT Support Services

P rofessional IT management

Managed IT Support Services for Your Local Business

At Technical Support International, our managed IT service plans enable you to control the single largest component of business technology - the hidden costs associated with lost time and productivity due to technical problems. With over 33 years of experience, TSI's proactive managed IT service plans provide organizations with fixed-cost support services, enabling you to focus on your business while we manage as well as maintain the IT infrastructure and technology investments; 24 hours a day, 7 days a week, 365 days a year.

Since 1989, our IT plans have proven to minimize downtime and costs by providing superior support services which enable you to anticipate - and prevent - interruptions of daily operations. We provide the confidence and the resources you need, to focus on building your business and not IT.



The foundation to our security service model, I-Defend, includes Anti-Virus, Anti-Malware, 3rd Party Patching, System Updates & Patching, Phishing & Vishing Simulation Training, Monthly Performance Reporting, and much much more.



A robust and comprehensive set of security services are part of our I-Protect offering. Some of the benefits include Mobile Device Management, Network Log Monitoring, and Security Documentation Generation for an audit trail of user activities.



Our most inclusive Security Service offering, I-Guard goes beyond the other services to provide Incident Response Planning & Documentation Generation, Strategic Review of Regulatory Compliance, as well as External Penetration Testing.


Service I-Watch I-Mediate I-Manage
Server Availability Monitoring
Memory Utilization Monitoring
Hardware Health Monitoring
Software Inventory Reporting
Backup Monitoring & Reporting
Operating System Patch Deployment
Monthly Executive Reporting
AntiVirus Management & Scanning
Windows User Account Administration
Email Server Administration
Unlimited Remote Remedial Support
Periodic On-Site Executive Briefing
Updates for 3rd Party Customer Applications
On-Site Remedial Support


Service I-Watch I-Mediate I-Manage
Workstation Monitoring & Reporting
Operating System Patch Deployment
Desktop Maintenance
Monthly Technical Reporting
AntiVirus Management & Scanning
Remote Remedial Support
On-Site Remedial Support Services Included

Firewall & Security

Service I-Watch I-Mediate I-Manage
Firewall Monitoring
Firmware Update Notification
Detailed Internet Usage Report
Remote Remediation Of Problems
Installation Of Subscription Renewals
Firmware Update Installation
On-Site Remediation Of Problems

Network & Devices

Service I-Watch I-Mediate I-Manage
Device Monitoring
Remote Diagnosis & Remediation
Firmware Updates
On-Site Remediation Of Problems

Mobile Devices

Service I-Watch I-Mediate I-Manage
Remote Diagnosis & Remediation
On-Site Remediation Of Problems

Key Benefits of Managed IT Support

Why you Need Managed IT Support Services

Cost Savings: By opting for Managed IT Services, businesses can avoid the significant expenses associated with hiring and maintaining an in-house IT team. This cost-effective approach allows them to access a team of experts at a fraction of the cost.

Ehanced Security: Cybersecurity threats are a constant concern in today's digital landscape. Managed IT Services providers implement robust security measures to protect businesses from cyberattacks, data breaches, and other potential vulnerabilities.

Proactive Maintenance: MSPs continuously monitor and maintain a company's IT infrastructure, identifying and resolving issues before they escalate into significant problems. This proactive approach minimizes downtime and ensures uninterrupted operations.

24/7 Technical Support: Managed IT Services offer round-the-clock technical support, ensuring that businesses have access to assistance whenever they need it, regardless of the time of day.

Scalability and Flexibility: As businesses grow and their technology needs change, Managed IT Services can easily scale up or down to accommodate these fluctuations, providing the required flexibility to stay agile in a competitive environment.

The Core Components of Managed IT Services

What Technical Support International Can Do For You

Network Monitoring and Management: MSPs employ advanced monitoring tools to oversee a company's network infrastructure. They proactively detect and address issues such as bandwidth bottlenecks, network congestion, and potential security breaches.

Data Backup and Disaster Recovery: Managed IT Services providers implement robust backup and disaster recovery solutions to safeguard critical business data. In the event of data loss due to hardware failure, cyber-attacks, or natural disasters, these services ensure swift data recovery and minimal downtime.

IT Security and Compliance: Maintaining a secure IT environment is a top priority for businesses. Managed IT Services include the deployment of cutting-edge security measures, regular security audits, and compliance adherence to industry regulations.

Cloud Services and Virtualization: MSPs facilitate the migration to cloud-based solutions, offering benefits such as enhanced accessibility, scalability, and cost efficiency. Additionally, they implement virtualization technologies to optimize hardware resources and improve overall performance.

Help Desk and Technical SupportWith a dedicated help desk, businesses receive prompt assistance for technical issues, ensuring that end-users can continue their operations efficiently without IT interruptions.

How Managed IT Services Drive Growth

We Can Help You Reach New Heights

Focusing on Core Competencies: By delegating IT management to experts, businesses can focus on their core competencies, accelerating growth in their respective industries.

Proactive Approach to Technology: Managed IT Services providers continuously evaluate emerging technologies and implement relevant solutions, allowing businesses to stay ahead of the competition.

Business Continuity: Robust data backup and disaster recovery strategies offered by MSPs ensure uninterrupted business operations even in the face of unforeseen disruptions.

Increased Efficiency and Productivity: With optimized IT infrastructure and reduced downtime, employees can work more efficiently, leading to increased productivity across the organization.

What Our Clients Are Saying


"Our business is almost 100% IT dependent which is why for over 15 years we've leveraged TSI's managed services to maximize uptime and minimize downtime. Between the knowledge of their help desk engineers and the insight our account manager provides, we truly feel that TSI is an integral part of our team and contributing factor to our success strategy and continued growth."

Biotechnology Firm / Mansfield, MA

Discuss Managed IT Services with TSI

If your business is ready to leverage everything that our managed IT support services has to offer, and you're looking for a collaborative partner to help you along the way, then we'd be happy to hear from you. Contact us below to discuss the next steps to implementing managed IT services for your business.