P rofessional IT management
Managed IT Support Services for Your Local Business
I-WATCH
The foundation to all our service models, I-Watch managed support plans generate system performance alerts, operating systems maintenance, and patch management.
I-MEDIATE
Our most popular managed support plan offers a more comprehensive set of services, including help desk support, monthly executive reporting, vendor coordination, as well as email and Windows user account administration.
I-MANAGE
The most inclusive managed support plan, I-Manage is designed for organizations that want a fixed monthly support plan which includes both onsite and remote support as well as management of 3rd party customer applications.
Servers
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Server Availability Monitoring | |||
| Memory Utilization Monitoring | |||
| Hardware Health Monitoring | |||
| Software Inventory Reporting | |||
| Backup Monitoring & Reporting | |||
| Operating System Patch Deployment | |||
| Monthly Executive Reporting | |||
| AntiVirus Management & Scanning | |||
| Windows User Account Administration | |||
| Email Server Administration | |||
| Unlimited Remote Remedial Support | |||
| Periodic On-Site Executive Briefing | |||
| Updates for 3rd Party Customer Applications | |||
| On-Site Remedial Support |
Workstations
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Workstation Monitoring & Reporting | |||
| Operating System Patch Deployment | |||
| Desktop Maintenance | |||
| Monthly Technical Reporting | |||
| AntiVirus Management & Scanning | |||
| Remote Remedial Support | |||
| On-Site Remedial Support Services Included |
Firewall & Security
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Firewall Monitoring | |||
| Firmware Update Notification | |||
| Detailed Internet Usage Report | |||
| Remote Remediation Of Problems | |||
| Installation Of Subscription Renewals | |||
| Firmware Update Installation | |||
| On-Site Remediation Of Problems |
Network & Devices
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Device Monitoring | |||
| Remote Diagnosis & Remediation | |||
| Firmware Updates | |||
| On-Site Remediation Of Problems |
Mobile Devices
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Remote Diagnosis & Remediation | |||
| On-Site Remediation Of Problems |
Key Benefits of Managed IT Support
Why you Need Managed IT Support Services
Cost Savings: By choosing TSI, businesses can avoid the high costs of hiring and maintaining an in-house IT team. This cost-effective approach allows them to access a team of experts at a fraction of the cost.
Enhanced Security: Cybersecurity threats are a constant concern in today's digital landscape. Managed IT Services providers implement robust security measures to protect businesses from cyberattacks, data breaches, and other vulnerabilities.
Proactive Maintenance: TSI continuously monitors and maintains a company's IT infrastructure, identifying and resolving issues before they escalate. This proactive approach minimizes downtime and ensures uninterrupted operations.
24/7 Technical Support: We offer around-the-clock technical support, ensuring businesses have assistance whenever they need it, regardless of the time of day.
Scalability and Flexibility: As businesses grow, their technology needs change. TSI can easily scale to accommodate these changes, providing the necessary flexibility to remain agile in a competitive environment.
The Core Components of Managed IT Services
What Technical Support International Can Do For You
Network Monitoring and Management: TSI employs advanced monitoring tools to oversee a company's network infrastructure, identifying and resolving issues such as bandwidth bottlenecks, network congestion, and potential security breaches.
Data Backup and Disaster Recovery: We implement robust backup and disaster recovery solutions to protect critical business data. When disaster strikes, these services ensure swift recovery and minimize downtime.
IT Security and Compliance: Maintaining a secure IT environment is a top priority for businesses. We include deploying top security measures, conducting regular security audits, and adhering to industry compliance regulations.
Cloud Services and Virtualization: TSI assists with migrating to cloud solutions, offering benefits like improved access, scalability, and cost savings. They also implement virtualization technologies to optimize hardware resources and enhance overall performance.
Help Desk and Technical Support: A dedicated help desk is essential for providing businesses with prompt assistance for technical issues, ensuring end-users can continue working efficiently without IT interruptions.
How Managed IT Services Drive Growth
We Can Help You Reach New Heights
Focusing on Core Competencies: By delegating IT management to experts, businesses can focus on their strengths, fostering faster growth within their industries.
Proactive Approach to Technology: Managed IT Service providers like TSI continually evaluate and implements relevant new technologies, helping businesses stay ahead of the competition.
Business Continuity: TSI offers robust data backup and disaster recovery plans, ensuring business operations continue smoothly during disruptions.
Increased Efficiency and Productivity: Optimized IT infrastructure and reduced downtime allow employees to work more efficiently, boosting productivity.
What Our Clients Are Saying
"Our business is almost 100% IT dependent which is why for over 15 years we've leveraged TSI's managed services to maximize uptime and minimize downtime. Between the knowledge of their help desk engineers and the insight our account manager provides, we truly feel that TSI is an integral part of our team and contributing factor to our success strategy and continued growth."
Biotechnology Firm / Mansfield, MA