Blog
MSPs are Giving Clients Ransomware; The Top Questions to Ask Your MSP YESTERDAY!
By Jeremy Louise | July 18th, 2019 | Backup & Disaster Recovery Business Operations Managed Services
A part of my week here at TSI is always spent wading through news stories to stay ahead of all the latest trends and best practices in our industry. After all, how can I provide clients with the most complete, accurate and actionable information to work from if I don’t have access to that data … Continued
Viewpoint: Manufacturing and Cybersecurity – Know the Essentials
By Jeremy Louise | June 17th, 2019 | Network Security
It’s no secret that the security climate on the internet is becoming more dangerous by the day. This is especially true for business professionals in the manufacturing space, where cyber attacks are only becoming more frequent and more costly with each passing year. According to a study conducted by the Ponemon Institute, 70 percent of … Continued
Just How Important is a FTE IT Security Expert? Let’s Break it Down
By Jeremy Louise | June 10th, 2019 | Project & Contracted Services
I’m often struck by just how quickly the cyber security landscape continues to advance. Hacks and other types of threats are getting more sophisticated, yes – but so are the tools used to defeat them. Cyber attackers and the businesses they’re targeting are making every effort to stay one step ahead of one another, in … Continued
ISO 27001 – Why, What is it, and How to Get Started
By Jeremy Louise | May 23rd, 2019 | Business Operations Governance & IT Compliance
This article was written with contributions from Timonthy Woodcome, director of NQA, a leading Global Certifications Body as well as the technical staff here at Technical Support International. Also officially known as ISO/IEC 27001:2013, ISO 27001 is a specification for a set of policies and procedures that outlines all of the legal, physical and even … Continued
Your Firewall Doesn’t Work the Way You Think It Does. An Introduction to Log Monitoring and Auditing
By Jeremy Louise | May 8th, 2019 | Business Operations Governance & IT Compliance
As part of my role at TSI, I meet with a wide range of different businesses. More often than not, when I ask about their current log monitoring efforts, people aren’t even sure what this really does, and are surprised to find how unequipped they’re cyber security strategy is. In this piece, I’d like to … Continued
Congress Revisits IoT Legislation: What You Need to Know
By Chris Souza | April 18th, 2019 | Business Operations Governance & IT Compliance
I was having lunch with one of my long-term MSP clients the other day, and we were discussing what the next ten years of his business might look like in relation to the technological advancements taking place all around us. He was particularly excited about the implications of the Internet of Things (or “IoT” for … Continued
Don’t Sue Your Employees. Train Them
By Jeremy Louise | April 8th, 2019 | Business Operations
As someone who handles a lot of IT and cyber security-related fixtures for small businesses every day, I spent a lot of my time on the phone talking to clients about all of the latest attacks. It happened again just the other day – one of my long-term clients called me up and wanted to … Continued
Securing Medical Devices Means Securing Networks
By Chris Souza | March 30th, 2019 | Network Security
As the CEO of Technical Support International, I’m well aware of the increased presence of Internet of Things (IOT) technology within the healthcare and medical device industries where approximately 60% of such organizations have already introduced IoT devices into their facilities and by the end of the year, are predicted to climb to 89%. 73% … Continued
The Four Major IT Cleanings Your Business Should Take Care Of This Spring
By Jeremy Louise | March 25th, 2019 | Business Operations
As someone who quite literally grew up in the managed services industry, I believe that the importance of spring cleaning when it comes to your IT infrastructure is something that cannot be overstated enough. A lot of other people seem to share the same opinion, as evidenced by the plethora of “X Things You NEED … Continued
The Best Wheelchair Accessible Coworking Spaces in the Boston Area
By Jeremy Louise | March 21st, 2019 | Business Operations
TSI is like any other organization that has to consider the concerns of not just it’s clients but its employees to maintain its success. In order to address these areas, we’re always thinking of ways to improve work/life balance as well as identifying ways to accommodate to some of the more popular SMB employee retention … Continued