Why You Don’t Really Need Penetration Testing… at Least, Not YET

By Jeremy Louise | October 23rd, 2019 | Network Security

Coming from a family that has been proudly serving the greater Boston area with innovative, technology-based solutions since 1989, a big part of my life involves staying up-to-date on everything going on in the IT space. When I’m not fielding calls with potential clients or helping existing ones better accomplish their long-term goals, I’m pouring … Continued

How The Shifting IT Landscape Gave Rise to the Era of Co-Managed IT

By Jeremy Louise | September 23rd, 2019 | Managed Services

It’s no secret that technology moves fast. But what a lot of people don’t realize is that the very idea of what it means to be an IT professional often changes just as quickly. When my father started TSI Support in 1989 and before the advent of managed services, all MSPs were essentially the exact … Continued

Two Birds, One Stone: Here’s How to Address ISO 27001 and 13845 at the Same Time

By Chris Souza | September 19th, 2019 | Governance & IT Compliance

As someone who has been providing IT support to SMBs for nearly 30 years, there’s one topic that seems to come up with my clients over and over (and over) again: Compliance. We all understand that compliance is important – there’s really nobody on the other side of that issue. But where people start to … Continued

MSPs vs. MSSPs: What are the Differences, and Which One is Right For YOUR Business

By Jeremy Louise | August 23rd, 2019 | Managed Services Network Security

While TSI has been working with local area businesses, with all of their technology support needs, for nearly three decades, I’ve always seen my primary job as an educator first and foremost. I don’t just want to help you get the most out of your technology – I want to help you understand why that … Continued

MSPs are Giving Clients Ransomware; The Top Questions to Ask Your MSP YESTERDAY!

By Jeremy Louise | July 18th, 2019 | Backup & Disaster Recovery Business Operations Managed Services

A part of my week here at TSI is always spent wading through news stories to stay ahead of all the latest trends and best practices in our industry. After all, how can I provide clients with the most complete, accurate and actionable information to work from if I don’t have access to that data … Continued

Viewpoint: Manufacturing and Cybersecurity – Know the Essentials

By Jeremy Louise | June 17th, 2019 | Network Security

It’s no secret that the security climate on the internet is becoming more dangerous by the day. This is especially true for business professionals in the manufacturing space, where cyber attacks are only becoming more frequent and more costly with each passing year. According to a study conducted by the Ponemon Institute, 70 percent of … Continued

Just How Important is a FTE IT Security Expert? Let’s Break it Down

By Jeremy Louise | June 10th, 2019 | Project & Contracted Services

I’m often struck by just how quickly the cyber security landscape continues to advance. Hacks and other types of threats are getting more sophisticated, yes – but so are the tools used to defeat them. Cyber attackers and the businesses they’re targeting are making every effort to stay one step ahead of one another, in … Continued

ISO 27001 – Why, What is it, and How to Get Started

By Jeremy Louise | May 23rd, 2019 | Business Operations Governance & IT Compliance

This article was written with contributions from Timonthy Woodcome, director of NQA, a leading Global Certifications Body as well as the technical staff here at Technical Support International. Also officially known as ISO/IEC 27001:2013, ISO 27001 is a specification for a set of policies and procedures that outlines all of the legal, physical and even … Continued

Your Firewall Doesn’t Work the Way You Think It Does. An Introduction to Log Monitoring and Auditing

By Jeremy Louise | May 8th, 2019 | Business Operations Governance & IT Compliance

As part of my role at TSI, I meet with a wide range of different businesses. More often than not, when I ask about their current log monitoring efforts, people aren’t even sure what this really does, and are surprised to find how unequipped they’re cyber security strategy is. In this piece, I’d like to … Continued

Congress Revisits IoT Legislation: What You Need to Know

By Chris Souza | April 18th, 2019 | Business Operations Governance & IT Compliance

I was having lunch with one of my long-term MSP clients the other day, and we were discussing what the next ten years of his business might look like in relation to the technological advancements taking place all around us. He was particularly excited about the implications of the Internet of Things (or “IoT” for … Continued

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