Employee Spotlight

Richard Cote is the latest addition to the TSI team as our Senior Cybersecurity Engineer. He’s a lifelong Massachusetts native and considers himself to be a life-long learner with several degrees and certifications including CISSP, CMMC Registered Practitioner, and many more. Richard is also a member of the Boston InfraGard Members Alliance on the Board of the Directors as the Treasurer. IBMA is a nonprofit joint partnership between critical infrastructure…

Chris Riani joined Technical Support International in 2021 and serves as our Cybersecurity and Compliance Manager. He’s spent over a decade of experience in IT and has spent an extensive amount of time managing and protecting critical IT environments with the DoD and the private sector. He’s a ten-year Air Force Veteran, a graduate of Champlain College in Vermont, and holds numerous IT and security certifications. It’s no surprise that…

Meet our Network and Cloud Operations Manager, Jeff Manter. He has been working for TSI for over 8 years and began his extensive career on the Help Desk team. Jeff is from Lakeville, MA, and works hard every day to support his wonderful wife and two children. 1. Tell us what inspired you to get into the IT/cyber-security industry? I’ve always loved learning how things work, and that included computers…

Steve Nelson is TSI’s Helpdesk Team Lead. Steve began his career with TSI as a field engineer, supporting many of our clients while out on the road. He now supervises and assists on the day-to-day ticketing system with the helpdesk team. 1. Tell us what inspired you to get into the IT/cyber-security industry? I’ve always loved learning how things work, and that included computers and electronics, especially. Luckily for me,…

Ethan Norris is TSI’s Digital Marketing Coordinator. As a new addition to the team, his enthusiasm and work ethic elevate our marketing efforts to new heights. With a diverse skill set, creative background, and easy-going attitude, we’re excited to have Ethan on our team! 1. Tell us what inspired you to get into the IT/cyber-security industry? Since I grew up surrounded by influences in the digital age, I quickly adapted…

Starting his journey as a humble desktop technician, Michael has worked his way up to Interim IT Director, where he has developed expertise in developing IT strategies and managing key cyber security projects. Outside of work, Michael enjoys exploring new activities that keep him physically active and mentally sharp, always seeking fresh challenges for both his mind and body while simultaneously trying not to stress so much on the little…