By Chris Souza
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March 16th, 2020 |
Project & Contracted Services
During this time of uncertainty, we, at Technical Support International, Inc. want you to know that we will continue to provide you with the support you need to operate your business. As we all are aware, COVID-19 and its impact is not yet fully understood and it is a global issue. In the United States, … Continued
By Chris Souza
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December 11th, 2019 |
Governance & IT Compliance
With the recent news that DFARS compliance requirements will start being enforced, we’ve seen a significant increase of questions concerning the role and application of ‘Government’ licensing- such as Office 365 Government or AWS GovCloud- for contractors possessing Controlled Unclassified Information (CUI). Aside from adhering to DFARS compliance itself, Government licensing- notably for Office 365 … Continued
By Chris Souza
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September 19th, 2019 |
Governance & IT Compliance
As someone who has been providing IT support to SMBs for nearly 30 years, there’s one topic that seems to come up with my clients over and over (and over) again: Compliance. We all understand that compliance is important – there’s really nobody on the other side of that issue. But where people start to … Continued
By Chris Souza
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April 18th, 2019 |
Business Operations
Governance & IT Compliance
I was having lunch with one of my long-term MSP clients the other day, and we were discussing what the next ten years of his business might look like in relation to the technological advancements taking place all around us. He was particularly excited about the implications of the Internet of Things (or “IoT” for … Continued
By Chris Souza
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March 30th, 2019 |
Network Security
As the CEO of Technical Support International, I’m well aware of the increased presence of Internet of Things (IOT) technology within the healthcare and medical device industries where approximately 60% of such organizations have already introduced IoT devices into their facilities and by the end of the year, are predicted to climb to 89%. 73% … Continued
By Chris Souza
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February 11th, 2019 |
Network Security
At TSI, we have years of experience managing the computer systems for over 160 New England organizations. A large part of that job involves making sure that all software and operating systems being used by these businesses are up to date and secure – something that requires a proactive approach to the task to say … Continued
By Chris Souza
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December 10th, 2018 |
Network Security
The cyber security situation for nearly every industry is a precarious one, but few have it worse right now than biotech and pharma. I see this first hand in the day to day work my company does protecting Pharmaceutical and Biotechnology businesses from cyber threats, but I’m not the only one witnessing a trend. According … Continued
By Chris Souza
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November 15th, 2018 |
Network Security
If you had to make a list of some of the most pressing issues that we’re facing as a society, cybersecurity would undoubtedly be right at the top. Cybersecurity is a pressing issue to pharmaceutical businesses in particular, for a significant number of reasons. In 2017, one study revealed that about 54% of companies experienced … Continued
By Chris Souza
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October 18th, 2018 |
Governance & IT Compliance
As someone with several decades of experience as a managed services provider under my belt, I’m often struck by how quickly technology continues to change the world around us. Thanks to IT, entire industries have been disrupted over the last few years to the point where they barely resemble the initial functions from where they … Continued
By Chris Souza
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September 20th, 2018 |
Governance & IT Compliance
I was talking to a prospective client the other day and the subject of DFARS/NIST DoD compliance came up. Obviously, cyber security is one of the most pressing issues of our age and when you’ve got the Department of Defense watching over you, that’s a pretty big deal. I asked him a little bit more … Continued
