Christopher Souza, Chief Operations Officer at Technical Support International, provides the leadership and direction in operations and the overall general management for TSI. Christopher is resolute in increasing productivity and efficiency utilizing benchmarks to quantify progress and measure success. He is responsible for developing and executing strategies and processes fostering rapid, profitable and sustainable growth including market expansion while maintaining customer satisfaction.
Christopher has over 16 years of experience in the High Technology Sector. Prior to joining TSI, Chris was a Branch Manager and Director of Sales/Marketing for local IT and telecommunication providers. Christopher has earned his BS in Accounting from the University of Massachusetts Dartmouth and his MBA in E-Business from the University of Phoenix satellite campus in Braintree, MA.
As someone who has been providing IT support to SMBs for nearly 30 years, there’s one topic that seems to come up with my clients over and over (and over) again: Compliance. We all understand that compliance is important – there’s really nobody on the other side of that issue. But where people start to … Continued
I was having lunch with one of my long-term MSP clients the other day, and we were discussing what the next ten years of his business might look like in relation to the technological advancements taking place all around us. He was particularly excited about the implications of the Internet of Things (or “IoT” for … Continued
As the CEO of Technical Support International, I’m well aware of the increased presence of Internet of Things (IOT) technology within the healthcare and medical device industries where approximately 60% of such organizations have already introduced IoT devices into their facilities and by the end of the year, are predicted to climb to 89%. 73% … Continued
At TSI, we have years of experience managing the computer systems for over 160 New England organizations. A large part of that job involves making sure that all software and operating systems being used by these businesses are up to date and secure – something that requires a proactive approach to the task to say … Continued
The cyber security situation for nearly every industry is a precarious one, but few have it worse right now than biotech and pharma. I see this first hand in the day to day work my company does protecting Pharmaceutical and Biotechnology businesses from cyber threats, but I’m not the only one witnessing a trend. According … Continued
If you had to make a list of some of the most pressing issues that we’re facing as a society, cybersecurity would undoubtedly be right at the top. Cybersecurity is a pressing issue to pharmaceutical businesses in particular, for a significant number of reasons. In 2017, one study revealed that about 54% of companies experienced … Continued
As someone with several decades of experience as a managed services provider under my belt, I’m often struck by how quickly technology continues to change the world around us. Thanks to IT, entire industries have been disrupted over the last few years to the point where they barely resemble the initial functions from where they … Continued
I was talking to a prospective client the other day and the subject of DFARS/NIST DoD compliance came up. Obviously, cyber security is one of the most pressing issues of our age and when you’ve got the Department of Defense watching over you, that’s a pretty big deal. I asked him a little bit more … Continued
I just found a very interesting blog post by Jerome Wendt, President & Lead Analyst of DCIG, Inc., an independent storage analyst and consulting firm. He started out with “The prevailing wisdom is that if you back up your data you can recover from a ransomware attack. While this premise generally holds true, simply backing … Continued
One of the most common questions I face when meeting potential clients is “Why should I use a Managed Service Provider?”. In order to fairly answer this question, traditional methodologies and misconceptions about what a Managed Service Provider (MSP) is, need to be thrown out the window. The simplest definition of a managed service is … Continued