Leadership Team

Chris Souza

Chief Executive Officer

Christopher Souza, Chief Operations Officer at Technical Support International, provides the leadership and direction in operations and the overall general management for TSI. Christopher is resolute in increasing productivity and efficiency utilizing benchmarks to quantify progress and measure success. He is responsible for developing and executing strategies and processes fostering rapid, profitable and sustainable growth including market expansion while maintaining customer satisfaction.

Christopher has over 16 years of experience in the High Technology Sector. Prior to joining TSI, Chris was a Branch Manager and Director of Sales/Marketing for local IT and telecommunication providers. Christopher has earned his BS in Accounting from the University of Massachusetts Dartmouth and his MBA in E-Business from the University of Phoenix satellite campus in Braintree, MA.

Chris Souza Stories

WARNING: DO NOT install Microsoft’s Windows 11 Update!

By Chris Souza | October 10, 2021

Microsoft may have prompted you to download the latest Windows 11 update . Please do not download it, and advise your team as soon as possible to avoid it. Unfortunately, there may be a considerable risk with a number of security (eg. Sophos and Malwarebytes) and TSI network management tools not working and negatively impacting the security posture and network performance of your organization. In some cases, users may be…

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Apple’s Newest IOS Update Seeks to Protect Users from Security Flaw

By Chris Souza | September 22, 2021

As part of this month’s security updates, we wanted to bring to your attention a number of critical Apple vulnerabilities impacting smartphone, iPad, Apple Watch and MacBook iOS to your attention: iOS 14.8 iPadOS 14.8 MacOS Bug Sur 11.6 WatchOS 7.6.2 If you or your team use these devices, we highly recommend that you routinely encourage them to regularly check for and apply the most recent updates for their Apple…

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What Microsoft’s Latest PrintNightmare Vulnerability Fix Has To Offer

By Chris Souza | August 29, 2021

Microsoft has since addressed the PrintNightmare vulnerability that impacts you and your team’s ability to print from your network without compromising your security posture. If TSI applies the latest Microsoft ‘fix’, users will be unable to print via the network, which would be a very serious issue for your organization. We understand your frustration with this problematic scenario, but we highly recommend that the PrintNightmare ‘fix’ be applied despite its…

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Microsoft’s PrintNightmare Local Vulnerability Remains Unpatched

By Chris Souza | August 13, 2021

As many of you may have heard, Despite Microsoft’s assertion that their latest update fixed last month’s PrintNightmare vulnerabilities, we’ve been informed that additional critical security issues remain that we wanted to bring to your attention. To learn more about how to safeguard your organization from the developing issue, please click here for the notification we sent to our clients detailing how to address it.

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Everything You Need to Know about Google & Microsoft’s Recent Vulnerabilities

By Chris Souza | July 28, 2021

There are two new and one existing critical vulnerabilities that we wanted to bring to your attention that will require your approval or your users’ immediate action to remediate: Google Chrome Zero-Day Vulnerability.  New 3rd and Continuing Microsoft Printer Vulnerabilities. The Google Chrome zero-day vulnerability presents an immediate threat to Google Chrome users that should be addressed immediately using the instructions below: On your computer, open Chrome (if it has…

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The State of Engineering Companies in 2021: The Story So Far and Where It’s All Headed

By Chris Souza | July 20, 2021

As someone who spends a lot of time working with technology leaders in the engineering industry, I’ve seen the state of IT in this field up close and personal. I’ve witnessed the types of issues that people are facing on a regular basis, and how catastrophic they can become if left unchecked. But I’ve also seen an incredible amount of potential as innovative and disruptive new technologies emerge on a…

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