Employee Spotlight

We’re excited to welcome Al Piehl to the TSI team as our newest Senior Key Account Manager! Originally from Philadelphia, Al now calls New England home. He brings with him a passion for building strong, lasting partnerships and a customer-first mindset. With a keen focus on understanding each client’s unique needs, Al thrives as both a problem-solver and trusted advisor—helping organizations navigate the ever-changing technology landscape with confidence. We’re thrilled…

Isaac Kaufmann is an Internal Support Engineer at TSI and has been part of our team for seven years. Isaac started his journey on the helpdesk and steadily grew into his current role working on cloud initiatives and IT support projects. His career is a great example of where strong detail and commitment can lead. We’re proud to feature him in this month’s Employee Spotlight and celebrate everything he’s contributed…

Richard Cote is the latest addition to the TSI team as our Senior Cybersecurity Engineer. He’s a lifelong Massachusetts native and considers himself to be a life-long learner with several degrees and certifications including CISSP, CMMC Registered Practitioner, and many more. Richard is also a member of the Boston InfraGard Members Alliance on the Board of the Directors as the Treasurer. IBMA is a nonprofit joint partnership between critical infrastructure…

Chris Riani joined Technical Support International in 2021 and serves as our Cybersecurity and Compliance Manager. He’s spent over a decade of experience in IT and has spent an extensive amount of time managing and protecting critical IT environments with the DoD and the private sector. He’s a ten-year Air Force Veteran, a graduate of Champlain College in Vermont, and holds numerous IT and security certifications. It’s no surprise that…

Meet our Network and Cloud Operations Manager, Jeff Manter. He has been working for TSI for over 8 years and began his extensive career on the Help Desk team. Jeff is from Lakeville, MA, and works hard every day to support his wonderful wife and two children. 1. Tell us what inspired you to get into the IT/cyber-security industry? I’ve always loved learning how things work, and that included computers…

Steve Nelson is TSI’s Helpdesk Team Lead. Steve began his career with TSI as a field engineer, supporting many of our clients while out on the road. He now supervises and assists on the day-to-day ticketing system with the helpdesk team. 1. Tell us what inspired you to get into the IT/cyber-security industry? I’ve always loved learning how things work, and that included computers and electronics, especially. Luckily for me,…