Blog
ISO 27001 – Why, What is it, and How to Get Started
By Jeremy Louise | May 23rd, 2019 | Business Operations Governance & IT Compliance
This article was written with contributions from Timonthy Woodcome, director of NQA, a leading Global Certifications Body as well as the technical staff here at Technical Support International. Also officially known as ISO/IEC 27001:2013, ISO 27001 is a specification for a set of policies and procedures that outlines all of the legal, physical and even … Continued
Your Firewall Doesn’t Work the Way You Think It Does. An Introduction to Log Monitoring and Auditing
By Jeremy Louise | May 8th, 2019 | Business Operations Governance & IT Compliance
As part of my role at TSI, I meet with a wide range of different businesses. More often than not, when I ask about their current log monitoring efforts, people aren’t even sure what this really does, and are surprised to find how unequipped they’re cyber security strategy is. In this piece, I’d like to … Continued
Congress Revisits IoT Legislation: What You Need to Know
By Chris Souza | April 18th, 2019 | Business Operations Governance & IT Compliance
I was having lunch with one of my long-term MSP clients the other day, and we were discussing what the next ten years of his business might look like in relation to the technological advancements taking place all around us. He was particularly excited about the implications of the Internet of Things (or “IoT” for … Continued
Don’t Sue Your Employees. Train Them
By Jeremy Louise | April 8th, 2019 | Business Operations
As someone who handles a lot of IT and cyber security-related fixtures for small businesses every day, I spent a lot of my time on the phone talking to clients about all of the latest attacks. It happened again just the other day – one of my long-term clients called me up and wanted to … Continued
The Four Major IT Cleanings Your Business Should Take Care Of This Spring
By Jeremy Louise | March 25th, 2019 | Business Operations
As someone who quite literally grew up in the managed services industry, I believe that the importance of spring cleaning when it comes to your IT infrastructure is something that cannot be overstated enough. A lot of other people seem to share the same opinion, as evidenced by the plethora of “X Things You NEED … Continued
The Best Wheelchair Accessible Coworking Spaces in the Boston Area
By Jeremy Louise | March 21st, 2019 | Business Operations
TSI is like any other organization that has to consider the concerns of not just it’s clients but its employees to maintain its success. In order to address these areas, we’re always thinking of ways to improve work/life balance as well as identifying ways to accommodate to some of the more popular SMB employee retention … Continued
Attention CFOs: Here’s One Way to Significantly Reduce IT Capital Expenditures That You’ve Probably Overlooked
By Jeremy Louise | August 23rd, 2018 | Business Operations
The other day, I was having a conversation with a friend of mine who also just so happens to be a Chief Financial Officer (CFO). As is the case more often than either of us would like, our friendly chat quickly turned to business. He asked me how some of our clients budget their capital … Continued
Are You Preparing for an Acquisition? Don’t Forget About Your IT
By Jeremy Louise | August 21st, 2018 | Business Operations
Being at one of the leading IT services firms in Boston, Cambridge and the greater New England area, one of the major things that excites me every day is the fact that we often find ourselves in the epicenter of biotech and pharma innovation in the modern era. In addition to helping break new ground … Continued
7 Ways to Properly Dispose or Decommission Old Technology
By Roger Murray | November 8th, 2017 | Business Operations
Whether you are moving to the cloud, refreshing equipment, moving offices and/or data centers, or simply cleaning house, properly discarding of old machines can be a tough task. The complexity of decommissioning IT assets only becomes more of a burden when you’re working in a highly regulated industry sector.
Is Online Privacy Dead?
By Roger Murray | July 7th, 2017 | Business Operations
Privacy…we all talk about it and we’re all concerned with losing it, but does it really matter? There are 1.94 billion active monthly Facebook users, 3.5 billion daily Google searches, and over 95 million photos & videos shared on Instagram each day. These are a few examples of the many apps, fun quizzes & surveys, … Continued