Careers at TSI

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” Benjamin Franklin

Account Management

Job Description

Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT services for small and medium sized businesses in New England. TSI was founded in 1989 and has an offering of remote support, field support, managed services and project services for their clients.

We are currently seeking an Administrative Assistant to support our Account Management team.

YOU WILL

  • Communicate daily to Account Managers on ticket escalation and provide status and next steps
  • Assist with research to identify target clients and categorized in ConnectWise
  • Review weekly report and communicate to Account Manager and Internal Support (i.e. ticket open 7 days)
  • Input status updates in Connectwise where needed
  • Provide administrative support to Account Management with client onboarding and look for opportunities resulting from assessment
  • Assist with company-wide initiates such as Process Improvement /Client Roundtable
  • Data entry of tickets with high degree of accuracy and attention to detail
  • Inputting and updating to spreadsheets and creating sales orders
  • Provide assistance and coordination of special projects as needed which may include entering of QW proposals, biannual customer survey list
  • Assist with answering phones including general overflow for coverage and backup and account management line
  • Other duties as required

qualifications

  • Data Entry with proficiency and accuracy
  • Planning, scheduling
  • Project management
  • Customer service
  • Problem resolution
  • Verbal and Written communication
  • Positive, can-do attitude, and working with a team for mutual success are absolutely required
  • Strong attention to detail and ability to thrive in a fast-paced, environment
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient at Microsoft Office (Outlook, Word, Excel)
  • Experience of working with ERP and CRM is a plus
  • Bachelor's degree
  • 1-3 years related work experience


What We Offer

  • Full time position
  • Competitive pay
  • Fast Pace growth
  • Fun and friendly environment to work
  • Opportunities for career advancement and growth
  • 401K, Medical, Dental, Long and Short Term disabilities offered by the company
  • Vacations, PTO, Paid Sick Time

Engineering

Job Description

Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT services for small and medium sized businesses in New England. TSI was founded in 1989 and has an offering of remote support, field support, managed services and project services for their clients.

We are currently seeking a Field Support Engineer to work within our engineering team and service our client base in Boston, Cambridge and the greater Boston area with occasional visits to our corporate office.

Field Support Engineers have a responsibility for onsite support, including heavy interaction with end-users in diverse computing environments. Field Service Engineers are challenged on a daily basis working in an energetic, fast moving collaborative, demanding & results-oriented work environment. Field Support Engineers are hands on, people oriented persons, responsible for working with clients and other employees, listening to their diverse business challenges and providing sound technical advice, support, and solutions.

This position demands ability to handle multiple projects concurrently and respond positively to sudden changes in priorities. (This is a full-time/direct-hire consultant position and is not contract/temporary) The majority of work will be performed at our client sites with occasional visits to our main office in Foxboro, Mass.

YOU WILL

  • Provide on-site technical assistance to client for all issues related to IT operations, processes and technical issues
  • Act as a “trusted advisor” for all TSI clients that you are managing
  • Respond to customer requests in a timely manner
  • Learn and use TSI’s specialized tools to diagnose problems and resolve issues
  • Walk customers through problem-solving process in a non-technical manner
  • Install, modify, and repair computer issues at client sites
  • Resolve technical problems with Local Area Networks (LAN)
  • Clean up computers of viruses and malware, install updates
  • Assist with installation of Computers and Peripherals at client sites
  • Report progress and issues to Manager
  • Take ownership of technical issues and see them through to resolution, even if they need to be escalated to a more senior level resource
  • Document customer feedback thoroughly and share information with account managers
  • Provide occasional assistance to other field personnel at client sites
  • Maintain technical knowledge of current technologies and meet goals set by your manager
  • Thoroughly document all work in TSI’s ticketing system
  • Take part in the on-call rotation for after-hours support

qualifications

  • Able to relate to other people beyond giving and receiving instructions
  • Able to present themselves in a professional manner at all times
  • Able to deal effectively with stressful situations
  • Display confidence in their own abilities when resolving problems
  • Be a team player and able to work not only in small groups, but independently as well
  • Knowledge of current networking technologies
  • Strong knowledge of configuring and troubleshooting OS such as Windows 7/8/10
  • Knowledge of Microsoft Office
  • Knowledge of TCP/IP, DNS, DHCP and Windows 2008/2012 Active Directory
  • Knowledge of LAN/WAN technologies
  • Understanding of firewalls, routers, and VPN/remote access solutions
  • Good knowledge and demonstrated experience with IT Security, a huge PLUS
  • Knowledge of installing and configuring Windows Servers 2008-2012 a PLUS
  • MAC and LINUX experience a PLUS
  • Bachelor's Degree or Equivalent Experience Preferred
  • MSCA/MCP Certifications Preferred
  • Clean driving record and dependable transportation a must
  • Capable of lifting up to 50 pounds yourself


What We Offer

  • Full time position
  • Competitive salary (base + bonus)
  • Fast Pace growth
  • Fun and friendly environment to work
  • Opportunities for career advancement and growth
  • 401K, Medical, Dental, Long and Short Term disabilities offered by the company
  • Vacations, PTO, Paid Sick Time

Job Description

Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT services for small and medium sized businesses in New England. TSI was founded in 1989 and has an offering of remote support, field support, managed services and project services for their clients.

We are currently seeking an Internal Support Engineer to work within our engineering team and provide technical assistance to our clients. We are looking for a hands on, people oriented person, responsible for working with clients and other employees, listening to their diverse business challenges and providing sound technical advice, support, and solutions.

The primary focus of Internal Support Engineers is high quality customer service surrounding customer requests, running diagnostic programs, isolating problems, and implementing solutions. Internal Support Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding and results-oriented work environment.

In addition to technical assistance, the candidate will need to research solutions, evaluate products, provide sound recommendations and generate reports. Writing skills are absolute requirements for this job. The candidate will also assist the other members of the technical team when requested. This position demand ability to handle multiple projects concurrently and respond positively to sudden changes in priorities. (This is a full-time/direct-hire consultant position and is not contract/temporary) The majority of work will be performed at our main office location in Foxboro, Mass.

Internal Support Engineers must be able to relate to other people beyond giving and receiving instructions. Internal Support Engineers must be able to present themselves in a professional manner at all times. Internal Support Engineers should be able to deal effectively with stressful situations and display confidence in their own abilities when resolving problems. Internal Support Engineers must be team players and should be able to work not only in small groups, but independently as well.

YOU WILL

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to customer requests.
  • Thoroughly document all work in TSI’s ticketing system.
  • Use TSI’s remote monitoring and management (RMM) tools to diagnose problems.
  • Walk customers through problem-solving process in a non-technical manner.
  • Remotely install, modify, and repair computer issues.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Remotely clean up computers of viruses and malware.
  • Run diagnostic programs to resolve problems.
  • Remotely assist with installation of computer peripherals for users.
  • Report progress and issues to Service Manager or Director of Technical Services.
  • Take ownership of technical issues and see them through to resolution, even if they need to be escalated to a more senior level resource.
  • Document customer feedback thoroughly and share information with account managers.
  • Provide occasional assistance to field personnel at client sites.
  • Maintain technical knowledge of current technologies and meet goals set by your manager. Work outside of business hours when necessary.
  • Take part in the on-call rotation for after-hours support.

qualifications

  • Strong knowledge of current networking technologies
  • Strong knowledge of configuring and troubleshooting OS such as Windows 7/8, Windows Servers 2008-2012
  • MAC and LINUX experience a PLUS
  • Excellent knowledge of Microsoft S Office
  • Good knowledge of TCP/IP, DNS, DHCP and Windows 2008/2012 Active Directory
  • Good knowledge of LAN/WAN technologies
  • Good understanding of firewalls, routers, and VPN/remote access solutions
  • Bachelor's Degree or Equivalent Experience Preferred
  • Technical School Certificate Graduates Preferred
  • MSCA/MCP Certifications Preferred


What We Offer

  • Full time position
  • Competitive salary (base + bonus)
  • Fast Pace growth
  • Fun and friendly environment to work
  • Opportunities for career advancement and growth
  • 401K, Medical, Dental, Long and Short Term disabilities offered by the company
  • Vacations, PTO, Paid Sick Time

Need Support? Call Us Today

Available 24 hours a day, 7 days a week
1-508-543-6979