C ybersecurity Services
Protecting Your Network Infrastructure from Outside and Inside Threats
With the increase in cybercrime, neglecting to establish a strong security strategy can easily cripple your business or ruin a hard-earned reputation overnight. Our Security Experts identify network vulnerabilities to implement measures that can prevent them from compromising vital technology assets and data. Our comprehensive suite of security services includes AntiVirus/AntiMalware as well as Phishing, Penetration Testing, and Network Monitoring, ensuring your technology investments are secured, protected, and verifiable.
Managed IT Security Service Plans
At Technical Support International, our managed IT service plans enable you to control the single largest component of business technology - the hidden costs associated with lost time and productivity due to technical problems. With over 33 years of experience, TSI's proactive managed IT service plans provide organizations with fixed-cost support services, enabling you to focus on your business while we manage as well as maintain the IT infrastructure and technology investments; 24 hours a day, 7 days a week, 365 days a year. Since 1989, our IT plans have proven to minimize downtime and costs by providing superior support services which enable you to anticipate - and prevent - interruptions of daily operations. We provide the confidence and the resources you need, to focus on building your business and not IT.
Network Monitoring
If your organization is dependent on the optimal performance of your infrastructure, then the ability to monitor your network architecture’s performance is of the utmost importance. Network monitoring services provide clients with 24x7x365 network monitoring of their network’s most critical areas including routers, switches, firewalls, and servers, to ensure optimal network performance alongside the ability to proactively address issues before lagging systems or downtime impact users. Proactively identifying network performance bottlenecks help make the most of your IT investments and minimize costly end user non-productivity.
Network Security Monitoring & Alerting
For organizations that require real-time network monitoring and a comprehensive pulse on the current security posture, they leverage Technical Support International’s Network Security Monitoring & Alerting (SIEM) solution. Clients using this solution are provided real time reporting of what is occurring throughout their networks, who has access to their sensitive data and includes the reporting capabilities to track those activities or events. This service includes managed detection and response, and crisis support, log collection and retention that addresses the majority of today’s common compliance (CMMC, PCI, HIPAA) requirements for a predictable, cost effective price.
Vulnerability Management (VM) Scanning
Proactive vulnerability management is vital in mitigating security risks, as neglecting to address vulnerabilities can lead to consequences for all types of businesses and organizations. A significant percentage of cyber-attacks exploit known vulnerabilities for which patches were available but not applied. Such incidents highlight the tangible risks of overlooking vulnerability management. Neglecting proactive measures can lead to data breaches, financial losses, and reputational damage, eroding customer trust and confidence. As cyber-threats continually evolve, businesses must prioritize timely identification and patching of vulnerabilities to fortify their defenses against potential exploits.
Antivirus & Antimalware Services
Technology Support International’s virus and malware protection services provide advanced features required to address today’s most common cyber threats and the verification of controls demanded from most regulatory agencies (CMMC, PCI, GDPR). Not only does this safeguard against common cyber-attacks, but unlike any other solution on the market, it also includes ransomware detection, detailed threat analysis, real-time security health scores, data loss prevention, download reputation, and application controls. These powerful features enable administrators to efficiently and proactively mitigate the threat of cyber attacks, ensuring the continuity of your business operations and data integrity.
Ransomware Protection Services
Ransomware is malicious software that takes control of, and encrypts, private data for extortion purposes. Unfortunately, this highly effective, easy to carry out, and devastating attack is now the tool of choice for many hackers. It is an easy payday for hackers and can often be executed with minimal skill thanks to the proliferation of RaaS (Ransomware as a Service) and ready-to-deploy exploits available online for illegal use. The most common approach to ransomware detection is to stop ransomware before it gets started, often through strong ransomware protection services.
Penetration Testing Services
Organizations need penetration testing services for a number of reasons. Whether it’s to address your compliance obligations or as a vendor-driven requirement, by simulating real-world cyber attacks, Technical Support International's (TSI) penetration testing services uncover vulnerabilities and weaknesses within your network, applications, and systems. Identifying these flaws allows organizations to proactively address them before malicious actors exploit them, thereby reducing the risk of data breaches, financial losses, and other disruptions.
Firewall Management Services
At its core, a firewall is a device that monitors in/outgoing network traffic and is based on a pre-defined set of security roles used to either allow or block certain devices or traffic. As one of your first lines of defense, it is important to ensure your firewall is proactively managed and that you have the tool set available to optimize its functionality. By combining Technical Support International’s (TSI) security expertise in addition to the capabilities of a fully managed firewall, TSI is able to provide the 24/7/365 IT support needed to safeguard your precious network environment from malicious traffic.
Network Cybersecurity Assessments
Technical Support International (TSI) provides comprehensive network cybersecurity assessments that can be used as a means to better secure your network from outside intrusion, ensure that your cybersecurity strategy is aligned with industry best practices and that you’re addressing any gaps to your respective compliance requirements (CMMC, PCI, HIPAA, GDPR etc.). Our report and recommendations identify the security gaps within your strategy and include a strategic roadmap outlining the required resources to improve your security or compliance posture.
End-User Security Awareness Training
The most effective way to combat cyber-crime is to train your employees how to proactively identify cyber-threats. Technical Support International (TSI) provides extensive employee cybersecurity awareness training that includes regular CBT sessions as well as phishing simulation training, to help your employees better safeguard your critical digital assets and ensure they’re maintaining a healthy degree of awareness to the most common cyber-threat actor methodologies.
Zero Trust Framework
In today's digital age, it's more important than ever to protect your organization's network from cyber threats. One way to do this is by implementing the Zero Trust framework. In simple terms, it’s a security model that assumes that all users and devices trying to access your network are potentially compromised, and therefore must be verified and authenticated before being granted access to apps and data. This is in contrast to the traditional "trust but verify" approach, where certain parts of a network are considered to be more secure and are therefore trusted without verification.
