Managed Services

Home Our Services  /  Managed Services

Managed IT Services

Complete IT Support for Your Massachusetts Business


Our managed IT services plans enable you to control the single largest component of business technology – the hidden costs associated with lost time and productivity due to technical problems. TSI’s proactive managed services plans provide organizations with fixed-cost support services, enabling you to focus on your business while we manage as well as maintain the IT infrastructure and technology investments; 24 hours a day, 7 days a week, 365 days a year.

Our plans are proven to minimize downtime and cost by providing superior support services which enable you to anticipate – and prevent – interruptions of daily operations, while providing confidence and the resources to focus on your business-not IT.

I-Watch icon

I-Watch

The foundation to all our service models, I-Watch managed support plans generate system performance alerts, operating systems maintenance, and patch management.

I-Mediate icon

I-Mediate

Our most popular managed support plan offers a more comprehensive set of services, including help desk support, monthly executive reporting, vendor coordination, as well as email and Windows user account administration.

I-Manage icon

I-Manage

The most inclusive managed support plan, I-Manage is designed for organizations that want a fixed monthly support plan which includes both onsite and remote support as well as management of 3rd party customer applications.

For a complete overview of what is included in each of our three tiered Managed Service offerings, use the table below:

Servers

Included in Monthly Cost
Service I-Watch I-Mediate I-Manage
Server Availability Monitoring
Memory Utilization Monitoring
Hardware Health Monitoring
Software Inventory Reporting
Backup Monitoring & Reporting
Operating System Patch Deployment
Monthly Executive Reporting
AntiVirus Management & Scanning
Windows User Account Administration
Email Server Administration
Unlimited Remote Remedial Support
Periodic On-Site Executive Briefing
Updates for 3rd Party Customer Applications
On-Site Remedial Support

Workstations

Monthly Cost Per Workstation
Service I-Watch I-Mediate I-Manage
Workstation Monitoring & Reporting
Operating System Patch Deployment
Desktop Maintenance
Monthly Technical Reporting
AntiVirus Management & Scanning
Remote Remedial Support
On-Site Remedial Support Services Included

Firewall & Security

Monthly Cost Per Network Security Device
Service I-Watch I-Mediate I-Manage
Firewall Monitoring
Firmware Update Notification
Detailed Internet Usage Report
Remote Remediation Of Problems
Installation Of Subscription Renewals
Firmware Update Installation
On-Site Remediation Of Problems

Network Devices

Monthly Cost Per Regular Network Device
Service I-Watch I-Mediate I-Manage
Device Monitoring
Remote Diagnosis & Remediation
Firmware Updates
On-Site Remediation Of Problems

Mobile Devices

Monthly Cost Per Mobile Device
Service I-Watch I-Mediate I-Manage
Remote Diagnosis & Remediation
On-Site Remediation Of Problems

What Our Clients Are Saying

Quotation marks

“Our business is almost 100% IT dependent which is why for over 15 years we’ve leveraged TSI’s managed services to maximize uptime and minimize downtime. Between the knowledge of their help desk engineers and the insight our account manager provides, we truly feel that TSI is an integral part of our team and contributing factor to our success strategy and continued growth.”

Biotechnology Firm / Mansfield, MA

Discuss Managed Services with TSI

If your business is ready to leverage everything that managed services has to offer, and you're looking for a collaborative partner to help you along the way, then we'd be happy to here from you. Click the button below to get in touch so we can discuss the next steps to implementing managed services for your business.

© 2018 Technical Support International All rights reserved.

Need Support? Call Us Today

Available 24 hours a day, 7 days a week
1-508-543-6979