B oston IT Services Provider
Managed IT Support Services for Your Boston Area Business
Our managed IT support services plans enable you to control the single largest component of business technology - the hidden costs associated with lost time and productivity due to technical problems. With over 33 years of experience, TSI’s proactive managed IT services plans provide organizations with fixed-cost support services, enabling you to focus on your business while we manage as well as maintain the IT infrastructure and technology investments; 24 hours a day, 7 days a week, 365 days a year.
Our IT plans are proven to minimize downtime and cost by providing superior support services which enable you to anticipate - and prevent - interruptions of daily operations while providing confidence and the resources to focus on building your business-not IT.
I-WATCH
The foundation to all our service models, I-Watch managed support plans generate system performance alerts, operating systems maintenance, and patch management.
I-MEDIATE
Our most popular managed support plan offers a more comprehensive set of services, including help desk support, monthly executive reporting, vendor coordination, as well as email and Windows user account administration.
I-MANAGE
The most inclusive managed support plan, I-Manage is designed for organizations that want a fixed monthly support plan which includes both onsite and remote support as well as management of 3rd party customer applications.
For a complete overview of what is included in each of our three tiered Managed Service offerings, use the table below:
Servers
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Server Availability Monitoring | |||
| Memory Utilization Monitoring | |||
| Hardware Health Monitoring | |||
| Software Inventory Reporting | |||
| Backup Monitoring & Reporting | |||
| Operating System Patch Deployment | |||
| Monthly Executive Reporting | |||
| AntiVirus Management & Scanning | |||
| Windows User Account Administration | |||
| Email Server Administration | |||
| Unlimited Remote Remedial Support | |||
| Periodic On-Site Executive Briefing | |||
| Updates for 3rd Party Customer Applications | |||
| On-Site Remedial Support |
Workstations
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Workstation Monitoring & Reporting | |||
| Operating System Patch Deployment | |||
| Desktop Maintenance | |||
| Monthly Technical Reporting | |||
| AntiVirus Management & Scanning | |||
| Remote Remedial Support | |||
| On-Site Remedial Support Services Included |
Firewall & Security
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Firewall Monitoring | |||
| Firmware Update Notification | |||
| Detailed Internet Usage Report | |||
| Remote Remediation Of Problems | |||
| Installation Of Subscription Renewals | |||
| Firmware Update Installation | |||
| On-Site Remediation Of Problems |
Network & Devices
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Device Monitoring | |||
| Remote Diagnosis & Remediation | |||
| Firmware Updates | |||
| On-Site Remediation Of Problems |
Mobile Devices
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Remote Diagnosis & Remediation | |||
| On-Site Remediation Of Problems |
What Our Clients Are Saying
“Our business is almost 100% IT dependent which is why for over 15 years we’ve leveraged TSI’s managed services to maximize uptime and minimize downtime. Between the knowledge of their help desk engineers and the insight our account manager provides, we truly feel that TSI is an integral part of our team and contributing factor to our success strategy and continued growth.”
Biotechnology Firm / Mansfield, MA