Boston IT Managed Support Services

B oston IT Services Provider

Managed IT Support Services for Your Boston Area Business

Our managed IT support services plans enable you to control the single largest component of business technology - the hidden costs associated with lost time and productivity due to technical problems. With over 33 years of experience, TSI’s proactive managed IT services plans provide organizations with fixed-cost support services, enabling you to focus on your business while we manage as well as maintain the IT infrastructure and technology investments; 24 hours a day, 7 days a week, 365 days a year.

Our IT plans are proven to minimize downtime and cost by providing superior support services which enable you to anticipate - and prevent - interruptions of daily operations while providing confidence and the resources to focus on building your business-not IT.



The foundation to all our service models, I-Watch managed support plans generate system performance alerts, operating systems maintenance, and patch management.



Our most popular managed support plan offers a more comprehensive set of services, including help desk support, monthly executive reporting, vendor coordination, as well as email and Windows user account administration.



The most inclusive managed support plan, I-Manage is designed for organizations that want a fixed monthly support plan which includes both onsite and remote support as well as management of 3rd party customer applications.

For a complete overview of what is included in each of our three tiered Managed Service offerings, use the table below:


Service I-Watch I-Mediate I-Manage
Server Availability Monitoring
Memory Utilization Monitoring
Hardware Health Monitoring
Software Inventory Reporting
Backup Monitoring & Reporting
Operating System Patch Deployment
Monthly Executive Reporting
AntiVirus Management & Scanning
Windows User Account Administration
Email Server Administration
Unlimited Remote Remedial Support
Periodic On-Site Executive Briefing
Updates for 3rd Party Customer Applications
On-Site Remedial Support


Service I-Watch I-Mediate I-Manage
Workstation Monitoring & Reporting
Operating System Patch Deployment
Desktop Maintenance
Monthly Technical Reporting
AntiVirus Management & Scanning
Remote Remedial Support
On-Site Remedial Support Services Included

Firewall & Security

Service I-Watch I-Mediate I-Manage
Firewall Monitoring
Firmware Update Notification
Detailed Internet Usage Report
Remote Remediation Of Problems
Installation Of Subscription Renewals
Firmware Update Installation
On-Site Remediation Of Problems

Network & Devices

Service I-Watch I-Mediate I-Manage
Device Monitoring
Remote Diagnosis & Remediation
Firmware Updates
On-Site Remediation Of Problems

Mobile Devices

Service I-Watch I-Mediate I-Manage
Remote Diagnosis & Remediation
On-Site Remediation Of Problems

What Our Clients Are Saying


“Our business is almost 100% IT dependent which is why for over 15 years we’ve leveraged TSI’s managed services to maximize uptime and minimize downtime. Between the knowledge of their help desk engineers and the insight our account manager provides, we truly feel that TSI is an integral part of our team and contributing factor to our success strategy and continued growth.”

Biotechnology Firm / Mansfield, MA

Discuss Managed IT Services with TSI

If your business is ready to leverage everything that our managed IT support services has to offer, and you're looking for a collaborative partner to help you along the way, then we'd be happy to hear from you. Contact us below to discuss the next steps to implementing managed IT services for your business.