Leadership Team

Brian Downey

Chief Information Officer

Brian Downey is responsible for the management, strategic planning and technical vision of TSI’s internal and client-facing Technical Services Departments. Leading a dedicated team of IT professionals, Brian keeps TSI and TSI’s clients on the cutting edge of technology while maintaining stability and security. Brian is also responsible for the research, development and deployment of new products and services that align with the company’s goal of being one of the highest rated Managed Service Providers in the nation.

Brian has 14 years of IT experience and nearly 10 years of IT management experience in the SMB market. He holds several technical certifications including an MCSE in server infrastructure. Prior to joining TSI, Brian served as IT Director for Horseshoe Bay Resort and Marriott Hotel in Texas.

In his spare time, Brian enjoys traveling, training his young kids to be Jedi Knights and Ninja Warriors, and enriching the lives of his family through home automation. A Texas native, he is a proud Dallas Cowboys fan and enjoys the friendly competition with New Englanders who often seem to think there can be more than one “America’s Team.”

Brian Downey Stories

Ecommerce Security Tips: How to Protect Your User’s Sensitive Information

By Brian Downey | April 6, 2017

Topic: PCI, eCommerce eCommerce security is a constantly evolving topic for any organization, regardless of their size.  As the CEO & Cofounder of Trellis, a local full-service design firm, we partner with organizations to develop robust WordPress & Magento websites.  One of questions I often face is what a new or smaller business can do to improve their overall eCommerce Security without breaking the bank.  Here are a few of…


Email Security Best Practices: How to Secure Your Email

By Brian Downey | September 8, 2016

E-Mail is one of the most commonly used applications in the world.  It provides organizations with a quick and cost effective means to communicate and, from inception, it quickly became a necessity most businesses could not live without.  However, hackers are keenly aware of this fact as well and continuously devise new creative ways to exploit any possible vulnerabilities for profit.  At TSI, we strive to provide our clients with…


IT Support Services: Modern Proactive Maintenance

By Brian Downey | February 5, 2016

Maintenance Services for Computer were a very big part  of Technical Services in the 1970’s and 1980’s.  In those days, computers used to be much bigger than current PC’s and contained a lot of electronics and removable parts.  In most cases, even mini-computers required to be installed in a dedicated and controlled environment (Server Room). Most of the maintenance tasks were physical and included shutting down the computer, cleaning up…


TSI Video Overview: The Best IT Company in Boston

By Brian Downey | January 20, 2016

TSI is pleased to announce that our first video is up and ready for viewing! Please take a look, share it with your friends and colleagues, and let us know what you think.


IT Help Desk: Our Top Tech Support Questions Answered

By Brian Downey | January 12, 2016

We’ve all been there-you’re sitting at our desk and realize that you’ve run into an IT issue that’s preventing you from being able to proceed with our day. Whether it’s being unable to print an important report for a meeting, or being unable to log in to your computer, there’s a bevy of issues that can arise. Fortunately, many of the issues that will stop you in your tracks are…


TSI’s 2015 Year In Review

By Brian Downey | January 6, 2016

As we kick off 2016, we here at TSI would like to take a look back on everything our team accomplished in 2015 – both professionally and personally. Our company is only as strong as our employees, and we think you’ll agree that our employees are pretty awesome. One of the biggest accomplishments for TSI in 2015 is that the organization achieved Microsoft Gold Partner status. This is a huge accomplishment…