How To Choose a Managed Services Provider (MSP)
While many managed service providers advertise their technical skills and certifications, potential customers should analyze their core values as well. Technical skills are relatively constant throughout the market but focusing on teamwork and continuous improvement is rare and should greatly influence your vendor decision. The truth is, all managed services providers (MSP) are far more alike than people realize – ourselves included. They all use the same- if not identical-…
TSI Employee Spotlight: John Melvin
We are extremely pleased to introduce our latest team member, John Melvin as a Technology Consultant. John brings over 20 years of technology sales experience. With exceptional talents for transforming organizations toward high profitability by increasing the cost-effectiveness of IT operations, formulating project plans/roadmaps, and delivering leadership to several internal/external teams. Introducing next-generation technology services to help businesses fix problems and secure sensitive data. He is very excited to share his…
TSI Employee Spotlight: Chris Pereira
We are extremely pleased to introduce Chris Pereira as Director of Sales and a new member of our growing team! Chris brings over fifteen years of IT sales success in corporate training, consulting & SaaS. He is very excited to share his experience and help TSI grow while assimilating into a great team of professionals. His passion for onboarding new clients, helping SMB’s grow and delivering superior professionalism builds career-long…
Windows 10 (v.21H2) – End of Life
Beginning June 13th, Windows 10 (v. 21H2) will be considered End of Life (EOL) and will no longer receive critical security patches. TSI started applying this update (v. 22H2) to workstations on Saturday, April 1st so they could continue receiving critical security patches and avoid the potential exploitation by vulnerabilities targeting non-updated machines. This updated was pushed to TSI clients during normal, prescheduled patching and maintenance windows, but for…
Protect Your Systems from CVE-2023-23397: A Critical Vulnerability in Outlook
Earlier this week, our TSI Managed Services team addressed a critical vulnerability (CVE-2023-23397) impacting Outlook for our clients. Learn more about the vulnerability and how to protect your systems below. What is CVE-2023-23397 – the CVE impacting Outlook? Microsoft disclosed a critical vulnerability to Outlook called CVE-2023-23397 on March 14 as part of the March Patch Tuesday fixes. This vulnerability is considered a significant threat, with a rating of 9.8…
Critical Veeam Backup Solution Vulnerability: How to Protect Your Data
What is the VEEAM vulnerability? Veeam, a backup data solution, has warned its customers to fix a severe security problem that affects its Backup & Replication software. This issue (CVE-2023-27532) was found in February by a security researcher named Shanigen and it affects all versions of Veeam Backup & Replication (VBR). The vulnerability allows people who aren’t authorized to access the software to get into the backup system by obtaining…
New Microsoft Multifactor Authentication (MFA) Method
At Technical Support International (TSI), we understand the importance of keeping your personal and business data secure. That’s why Microsoft implemented a new Multifactor Authentication (MFA) method to help protect your accounts from unauthenticated access. What is Multifactor Authentication? Multifactor Authentication is a security feature that requires you to provide two or more forms of identification before accessing your account. With MFA, even if someone gets hold of your password,…
Don’t Let The Recent OneNote Exploit Threaten Your Cybersecurity
We have noticed that malware threat actors have found an exploit within OneNote and we’ve observed a significant increase in the number of malicious files delivered and opened via OneNote email attachments. Unlike malicious Word and Excel files, OneNote malware and the associated infected files do not require the security prompt asking the end-user to allow macros, thus increasing the chances of unknowingly running the malicious executable. What you can do…
The #1 Top Cybersecurity Threat from 2022 & How to Protect Your Business in 2023
With 2023 now underway, we wanted to share what we believe to be the two most significant cybersecurity threats to your organization: Phishing attempts and users without routine end user cybersecurity awareness training. Every breach that we saw in 2022 from our clients was from phishing. Unfortunately, cyber threat actors are always one step ahead, and the way that email traverses from one server to another, is defined by standards…
Employer Support of the Guard (ESGR) Awards TSI and It’s CEO
Technical Support International (TSI) is proud of its history of supporting our country’s armed forces, veterans, service members and military families. We have been fortunate with continued growth in our cybersecurity practice area and these accomplishments are not made possible without our core team of talented employees. Many of our employees have dutifully served our country and continue to be called upon at a moment’s notice. Their dedication and commitment…
Cyber Security Policy Starter Kit:
10 Critical Policies That Every Company Should Have in Place
