B oston IT Services Provider
Managed IT Support Services for Your Boston Area Business
At TSI, our managed IT support services plans enable you to control the single largest component of business technology - the hidden costs associated with lost time and productivity due to technical problems. With over 33 years of experience, TSI’s proactive managed IT services plans provide organizations with fixed-cost support services, enabling you to focus on your business while we manage as well as maintain the IT infrastructure and technology investments; 24 hours a day, 7 days a week, 365 days a year.
Since 1989, our IT plans have proven to minimize downtime and costs by providing superior support services which enable you to anticipate - and prevent - interruptions of daily operations. We provide the confidence and the resources you need, to focus on building your business-not IT.
I-WATCH
The foundation to all our service models, I-Watch managed support plans generate system performance alerts, operating systems maintenance, and patch management.
I-MEDIATE
Our most popular managed support plan offers a more comprehensive set of services, including help desk support, monthly executive reporting, vendor coordination, as well as email and Windows user account administration.
I-MANAGE
The most inclusive managed support plan, I-Manage is designed for organizations that want a fixed monthly support plan which includes both onsite and remote support as well as management of 3rd party customer applications.
Servers
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Server Availability Monitoring | |||
| Memory Utilization Monitoring | |||
| Hardware Health Monitoring | |||
| Software Inventory Reporting | |||
| Backup Monitoring & Reporting | |||
| Operating System Patch Deployment | |||
| Monthly Executive Reporting | |||
| AntiVirus Management & Scanning | |||
| Windows User Account Administration | |||
| Email Server Administration | |||
| Unlimited Remote Remedial Support | |||
| Periodic On-Site Executive Briefing | |||
| Updates for 3rd Party Customer Applications | |||
| On-Site Remedial Support |
Workstations
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Workstation Monitoring & Reporting | |||
| Operating System Patch Deployment | |||
| Desktop Maintenance | |||
| Monthly Technical Reporting | |||
| AntiVirus Management & Scanning | |||
| Remote Remedial Support | |||
| On-Site Remedial Support Services Included |
Firewall & Security
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Firewall Monitoring | |||
| Firmware Update Notification | |||
| Detailed Internet Usage Report | |||
| Remote Remediation Of Problems | |||
| Installation Of Subscription Renewals | |||
| Firmware Update Installation | |||
| On-Site Remediation Of Problems |
Network & Devices
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Device Monitoring | |||
| Remote Diagnosis & Remediation | |||
| Firmware Updates | |||
| On-Site Remediation Of Problems |
Mobile Devices
| Service | I-Watch | I-Mediate | I-Manage |
|---|---|---|---|
| Remote Diagnosis & Remediation | |||
| On-Site Remediation Of Problems |
Your IT Department, Amplified
In today's fast-paced digital landscape, businesses are increasingly relying on technology to streamline operations and boost productivity. As companies expand, managing their IT infrastructure becomes complex and time-consuming. That's where Managed IT Services come into play, providing businesses with the support they need to optimize their technology and focus on their core competencies. In this comprehensive guide, we will explore the concept of Managed IT Services, its benefits, and why it has become a crucial aspect of modern businesses.
Whether you're an established enterprise or growing a start-up, Technical Support International (TSI) is committed to making your IT infrastructure reliable, secure, and efficient.
Let us handle your IT, so you can focus on what you do best: running your business.
What are Managed IT Services?
Managed IT Services refer to the proactive outsourcing of IT management and support to a specialized service provider, often referred to as a Managed Service Provider (MSP). These providers take care of an organization's technology needs, ensuring smooth day-to-day operations, proactive maintenance, and rapid issue resolution.
As an MSP, companies like TSI to help businesses manage their information technology infrastructure. We offer solutions from network management and data recovery to cloud computing and cybersecurity. We handle all aspects of your IT operations, reducing the need for an in-house IT department.
Some of the Key Benefits of Managed IT Services
- Cost Savings: By opting for Managed IT Services, businesses can avoid the significant expenses associated with hiring and maintaining an in-house IT team. This cost-effective approach allows them to access a team of experts at a fraction of the cost.
- Enhanced Security: Cybersecurity threats are a constant concern in today's digital landscape. Managed IT Services providers implement robust security measures to protect businesses from cyberattacks, data breaches, and other potential vulnerabilities.
- Proactive Maintenance: MSPs continuously monitor and maintain a company's IT infrastructure, identifying and resolving issues before they escalate into significant problems. This proactive approach minimizes downtime and ensures uninterrupted operations.
- 24/7 Technical Support: Managed IT Services offer round-the-clock technical support, ensuring that businesses have access to assistance whenever they need it, regardless of the time of day.
- Scalability and Flexibility: As businesses grow and their technology needs change, Managed IT Services can easily scale up or down to accommodate these fluctuations, providing the required flexibility to stay agile in a competitive environment.
The Core Components of Managed IT Services
- Network Monitoring and Management: MSPs employ advanced monitoring tools to oversee a company's network infrastructure. They proactively detect and address issues such as bandwidth bottlenecks, network congestion, and potential security breaches.
- Data Backup and Disaster Recovery: Managed IT Services providers implement robust backup and disaster recovery solutions to safeguard critical business data. In the event of data loss due to hardware failure, cyber-attacks, or natural disasters, these services ensure swift data recovery and minimal downtime.
- IT Security and Compliance: Maintaining a secure IT environment is a top priority for businesses. Managed IT Services include the deployment of cutting-edge security measures, regular security audits, and compliance adherence to industry regulations.
- Cloud Services and Virtualization: MSPs facilitate the migration to cloud-based solutions, offering benefits such as enhanced accessibility, scalability, and cost efficiency. Additionally, they implement virtualization technologies to optimize hardware resources and improve overall performance.
- Help Desk and Technical Support: With a dedicated help desk, businesses receive prompt assistance for technical issues, ensuring that end-users can continue their operations efficiently without IT interruptions.
How Managed IT Services Drive Business Growth
Managed IT Services play a pivotal role in driving business growth and innovation. Here are some key ways they contribute to a company's success:
- Focusing on Core Competencies: By delegating IT management to experts, businesses can focus on their core competencies, accelerating growth in their respective industries.
- Proactive Approach to Technology: Managed IT Services providers continuously evaluate emerging technologies and implement relevant solutions, allowing businesses to stay ahead of the competition.
- Business Continuity: Robust data backup and disaster recovery strategies offered by MSPs ensure uninterrupted business operations even in the face of unforeseen disruptions.
- Increased Efficiency and Productivity: With optimized IT infrastructure and reduced downtime, employees can work more efficiently, leading to increased productivity across the organization.
Why Choose TSI for Your IT Needs?
We bring over 34 years of experience in the industry to serve you better. At TSI, our experts are not just IT pros; they're IT consultants dedicated to understanding your business and crafting solutions that work best specifically for you.
- Expertise You Can Trust: We bring over 34 years of experience in the industry to serve you better. At TSI, our experts are not just IT pros; they're IT consultants dedicated to understanding your business and crafting solutions that work best specifically for you.
- 24/7 Support: Our support doesn't end once the workday does. We offer round-the-clock IT support to businesses to ensure that your business keeps running smoothly, no matter the hour.
Our IT Support Services
TSI offers a wide range of IT services and solutions, tailored to your unique business needs.
- Network Management: We ensure your network is secure, efficient, and reliable, minimizing downtime and keeping your business connected.
- Cloud Computing: Our cloud solutions provide your business with the flexibility and scalability it needs to grow without the added cost of hardware and maintenance.
- Cybersecurity: We use state-of-the-art security measures to protect your business from potential cyber threats, giving you peace of mind.
- Data Backup and Recovery: In the event of a data loss, we ensure your business can quickly recover with our robust backup and recovery solutions.
- Help Desk Support: Users can contact the help desk when they encounter technical problems, need guidance with software applications, or have questions about a particular service or product. The primary purpose of TSI’s help desk service is to provide timely and efficient support, ensuring that disruptions in service or productivity are minimized.
IT Support Pricing
We believe in transparency and fairness. Our pricing models are competitive and flexible, catering to different business sizes and needs. For custom solutions, we will work with you closely to develop a package that suits your specific budget and requirements.
What Our Clients Are Saying
“Our business is almost 100% IT dependent which is why for over 15 years we’ve leveraged TSI’s managed services to maximize uptime and minimize downtime. Between the knowledge of their help desk engineers and the insight our account manager provides, we truly feel that TSI is an integral part of our team and contributing factor to our success strategy and continued growth.”
Biotechnology Firm / Mansfield, MA