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<\/p>\nWe\u2019ve all been there-you’re sitting at our desk and realize that you\u2019ve run into an IT issue that\u2019s preventing you from being able to proceed with our day. Whether it\u2019s being unable to print an important report for a meeting, or being unable to log in to your computer, there\u2019s a bevy of issues that can arise.<\/p>\n
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Fortunately, many of the issues that will stop you in your tracks are relatively easy to solve. While some issues do necessitate the creation of a help desk ticket, there are others that we frequently experience that actually have pretty quick fixes. So quick, in fact, that you can try them out for yourself and skip the ticket all together.<\/p>\n
Without further ado, here are some of the most common questions that run across our help desk board, and their easy solutions.<\/p>\n
Printer Issues\/Can\u2019t Print\/Printer Is Down<\/strong><\/span><\/p>\n \u00a0<\/strong>We probably see some variation of this problem no less than 10 times per week. Seriously. However, just because we\u2019re constantly getting tickets for printer issues doesn\u2019t mean they\u2019re complicated \u2013 here are some of the easiest things to check and try before putting in a ticket.<\/p>\n Check to see if:<\/p>\n – The printer is turned on If you\u2019ve checked all of the above and you\u2019re still having issues, try this: Still no luck? Then it\u2019s time to open a ticket.<\/p>\n I Can\u2019t Log In<\/strong><\/span><\/p>\n When we get tickets from users unable to log into their computers, the urgency (and panic) is quite high – in today\u2019s digital age, our entire workflow comes to an abrupt halt when we\u2019re unable to log into our PCs.<\/p>\n Please Note: Read this section thoroughly before entering your passwords. Too many failed attempts can lock you out and necessitate a ticket when all you needed initially was to click off your caps lock. So give this a read, check your settings and features, and then proceed with entering your password.<\/em><\/strong><\/p>\n First, check to see if your caps lock is on. Passwords are case-sensitive, so correcting this tiny error will save you from frustration. Similarly, make sure your number lock (\u201cnum lock\u201d) is on if your password contains numbers and you\u2019re using the 10-digit keypad.<\/p>\n If your caps lock situation is squared away, stop for a tick and make sure you\u2019re using the correct password. Did your system ask you to change your password yesterday and you\u2019ve forgotten about it already?<\/p>\n Next up \u2013 reboot. Honestly, anytime your computer starts acting wonky, you should reboot. It\u2019s going to be one of the first things any IT professional asks you, so if you do it without being asked you\u2019ll be ahead of the game! Also, it\u2019s possible that a patch or update went through since you last logged on that requires a reboot and is holding up your system.<\/p>\n Does your keyboard have batteries? Is it connected properly? You may notice that not only are you unable to login, but you\u2019re unable to even begin typing your password. If you have a Bluetooth connected keyboard then check to make sure your batteries aren\u2019t dead. If you\u2019ve got a keyboard that connects via USB drive, make sure the plug is secure \u2013 once you\u2019ve fixed your connectivity issues you should be able to type away.<\/p>\n Of course, if none of these seem to be the issue then give us a call and we\u2019ll see what we can do to get everything sorted out and get you on your way. If your screen displayed any error messages while trying to log in, take note of those as your Engineer will probably ask you about them.<\/p>\n Can\u2019t Connect To Internet<\/strong><\/span><\/p>\n \u00a0<\/strong>Many of the \u201cInternet Issues\u201d tickets that we get tend to involve users connecting to Wi-Fi either in the office or while working remotely.<\/p>\n First thing\u2019s first \u2013 if you\u2019re having Wi-Fi connectivity issues, reboot your computer. If that doesn\u2019t do the trick, then \u2013 if possible \u2013 reboot the Wi-Fi. If neither of those options work, then a help desk ticket is in order.<\/p>\n Please note that you should only reboot the network hardware if you are authorized to do so (ie: you\u2019re in your own home or your internal IT department is on-board with it).<\/p>\n As you can see there are generally a few things you can do prior to submitting a ticket that may remedy the issue and have you happily on your way to productivity. If you\u2019ve taken a look at our recommendations and they don\u2019t seem to be working, or don\u2019t apply to your particular situation, then give us a call and we\u2019ll start a help desk ticket.<\/p>\n If you found the information in this blog post helpful and you'd like to discuss your business' technology strategy, then we'd be happy to hear from you.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n
\n– The printer is plugged in
\n– There is a paper jam
\n– Your ink and paper levels<\/p>\n
\n– Turn it off and turn it back on (this is a troubleshooting go to)
\n– Double-click on the printer icon in the system tray (near the clock icon), if any documents are showing, right click on them, select cancel, and try printing again<\/p>\n\n\t\n\t\t\t\t\t\t\t\t\n\t\t\n\n\t\t\t\n\t\n\t\n\t\t\n\t\tConfident with Your IT Strategy?<\/span>\n\t<\/h2>\n\t<\/div>\n<\/div>\n
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