{"id":2029,"date":"2016-11-07T20:28:09","date_gmt":"2016-11-07T20:28:09","guid":{"rendered":"https:\/\/tsisupport.com\/?p=2029"},"modified":"2021-07-19T00:45:56","modified_gmt":"2021-07-19T04:45:56","slug":"identifying-tech-support-fraud","status":"publish","type":"post","link":"https:\/\/tsisupport.com\/tsistaging\/?p=2029","title":{"rendered":"Fraud Detection: Identifying Tech Support Scams"},"content":{"rendered":"

We\u2019ve all received unsolicited calls before, most offering complimentary services or attempting to sell a product.\u00a0 However, a growing trend in gaining access to an otherwise secure network involves deceiving a caller into divulging pertinent information, or worse, control of their computer to install malware.<\/p>\n

How It Works:<\/strong><\/span>\u00a0\u00a0This alternate approach with initiating a hack by speaking on the phone revolves around our heightened sense of awareness and skepticism for opening unknown senders\u2019 messages, especially with clickable links or attachments. \u00a0With the workaround, you receive a call from someone who seems like a trustworthy technical support representative from an easily recognizable provider, like Microsoft.\u00a0 The caller may have done some preliminary research to refer to you by name, or even has some rudimentary understanding of your current device configuration to sound more believable.<\/p>\n

After garnering your trust, the caller often attempts to gain remote access\/control of your computer to repair\/remove infected files or receive credit card information to charge for the removal of a virus, when in fact they are more likely to be installing malignant applications that provide unauthorized access your organization\u2019s network.<\/p>\n

Tips on How to Manage a Potential Fraudulent Call:<\/strong>\u00a0<\/span>\u00a0If you receive a call from someone claiming to be a tech support person, immediately hang up and call the organization directly on a phone number you know is genuine.\u00a0 The longer a caller stays on the phone, the more sense of urgency and questions they will ask to apply pressure on you to provide access\/control to your machine.<\/p>\n