Leadership Team

Chris Souza

Chief Executive Officer

Christopher Souza, Chief Operations Officer at Technical Support International, provides the leadership and direction in operations and the overall general management for TSI. Christopher is resolute in increasing productivity and efficiency utilizing benchmarks to quantify progress and measure success. He is responsible for developing and executing strategies and processes fostering rapid, profitable and sustainable growth including market expansion while maintaining customer satisfaction.

Christopher has over 16 years of experience in the High Technology Sector. Prior to joining TSI, Chris was a Branch Manager and Director of Sales/Marketing for local IT and telecommunication providers. Christopher has earned his BS in Accounting from the University of Massachusetts Dartmouth and his MBA in E-Business from the University of Phoenix satellite campus in Braintree, MA.

Chris Souza Stories

The Danger Of The Insider Threat, And Why Biotech And Pharma Should Care

By Chris Souza | December 10, 2018

The cyber security situation for nearly every industry is a precarious one, but few have it worse right now than biotech and pharma. I see this first hand in the day to day work my company does protecting Pharmaceutical and Biotechnology businesses from cyber threats, but I’m not the only one witnessing a trend. According to one recent study, the pharmaceutical sector is the biggest target of criminals around the…


What Has Pharma Learned from the Merck Cyber Attack

By Chris Souza | November 15, 2018

If you had to make a list of some of the most pressing issues that we’re facing as a society, cybersecurity would undoubtedly be right at the top. Cybersecurity is a pressing issue to pharmaceutical businesses in particular, for a significant number of reasons. In 2017, one study revealed that about 54% of companies experienced one or more successful attacks that compromised data and/or their larger IT infrastructure at some…


The Era of the VCIO: What Is It and Does It Really Matter

By Chris Souza | October 18, 2018

As someone with several decades of experience as a managed services provider under my belt, I’m often struck by how quickly technology continues to change the world around us. Thanks to IT, entire industries have been disrupted over the last few years to the point where they barely resemble the initial functions from where they were originally created. This is very true of organizations operating in high tech spaces, but…


IT Compliance Management: The Strategic Approach to IT Compliance

By Chris Souza | September 20, 2018

I was talking to a prospective client the other day and the subject of DFARS/NIST DoD compliance came up. Obviously, cyber security is one of the most pressing issues of our age and when you’ve got the Department of Defense watching over you, that’s a pretty big deal. I asked him a little bit more about what he was currently doing to maintain that compliance, and his response made my…


Cybersecurity Defense: The Best Protection Against Ransomware

By Chris Souza | September 14, 2017

I just found a very interesting blog post by Jerome Wendt, President & Lead Analyst of DCIG, Inc., an independent storage analyst and consulting firm. He started out with “The prevailing wisdom is that if you back up your data you can recover from a ransomware attack. While this premise generally holds true, simply backing up your data no longer provides an absolute guarantee that you can recover from a…


Why You Should Employ a Managed Service Provider (MSP)

By Chris Souza | August 24, 2016

One of the most common questions I face when meeting potential clients is “Why should I use a Managed Service Provider?”.  In order to fairly answer this question, traditional methodologies and misconceptions about what a Managed Service Provider (MSP) is, need to be thrown out the window.  The simplest definition of a managed service is that it allows your business to delegate IT operations to a service provider.  Complete IT…