Leadership Team

Chris Souza

Chief Executive Officer

Christopher Souza, Chief Operations Officer at Technical Support International, provides the leadership and direction in operations and the overall general management for TSI. Christopher is resolute in increasing productivity and efficiency utilizing benchmarks to quantify progress and measure success. He is responsible for developing and executing strategies and processes fostering rapid, profitable and sustainable growth including market expansion while maintaining customer satisfaction.

Christopher has over 16 years of experience in the High Technology Sector. Prior to joining TSI, Chris was a Branch Manager and Director of Sales/Marketing for local IT and telecommunication providers. Christopher has earned his BS in Accounting from the University of Massachusetts Dartmouth and his MBA in E-Business from the University of Phoenix satellite campus in Braintree, MA.

Chris Souza Stories

5 CMMC 2.0 Updates You Need to Know!

By Chris Souza | January 19, 2022

As you may have heard, the recent changes to the CMMC requirements have caused many DIB contractors to rethink their compliance implementation strategies so we wanted to take this opportunity to help clarify some of the most common questions our own clients have been asking as well as share some critical- and not so obvious- insights to help steer your organization in the right direction during this provisional review period.…


What To Do: Apache’s Log4j Vulnerability

By Chris Souza | December 15, 2021

Apache’s Log4j is a powerful open-source logging library used by millions of developers worldwide. However, Apache recently discovered an extremely dangerous vulnerability that could leave your applications and servers vulnerable to attack! In this blog post, we will explain what the Log4j vulnerability is, and how you can protect your organization from being exploited. We will also provide instructions on how to upgrade your Log4j installation. So don’t wait –…


Jonas: Target of a Security Breach

By Chris Souza | December 3, 2021

We wanted to bring to your attention that Jonas has recently been the target of a security breach. The breach appears not to pose any immediate risk at present, but it may become an issue down the road, so we’re proactively reviewing updates from JONAS to address the potential impact. In short, we wanted to take the opportunity to address any potential concerns you currently may have and inform you…


GoDaddy’s Data Breach Exposes 1.2M Customers

By Chris Souza | November 23, 2021

There has been a data breach involving 1.2 million GoDaddy customers that we would like to bring your attention to. This breach has only impacted organizations using GoDaddy’s Managed WordPress service, so if your organization subscribes to this service, it’s absolutely critical that you work with your website administrator to reset your passwords as soon as possible to avoid any further data loss or exposure to your site. GoDaddy disclosed…


Microsoft’s PrintNightmare Vulnerability Finally Patched!

By Chris Souza | November 8, 2021

We are happy to inform you that the PrintNightmare vulnerability has now been resolved. Once the patch is checked by our team and they begin applying it during the pre-scheduled maintenance window, you will be able to access print services at any time throughout the day moving forward. In order for this patch to be applied, it’s absolutely critical that your users reboot their machines- not just shut them down-…


Cyber Risk Alert: Windows 11 Security Concerns & Why You Shouldn’t Download the Update

By Chris Souza | October 10, 2021

Microsoft may have prompted you to download the latest Windows 11 update . Please do not download it, and advise your team as soon as possible to avoid it. Unfortunately, there may be a considerable risk with a number of security (eg. Sophos and Malwarebytes) and TSI network management tools not working and negatively impacting the security posture and network performance of your organization. In some cases, users may be…