Our Managed Service Support plans enable you to control the single largest component of business technology – the hidden costs associated with lost time and productivity due to technical problems. TSI’s proactive Managed Services plans provide organizations with fixed-cost support services, enabling you to focus on your business while we manage as well as maintain the IT infrastructure and technology investments; 24 hours a day, 7 days a week, 365 days a year.
Our plans are proven to minimize downtime and cost by providing superior support services which enable you to anticipate – and prevent – interruptions of daily operations, while providing confidence and the resources to focus on your business-not IT.
The foundation to all our service models, I-Watch managed support plans generate system performance alerts, provide 24/7/365 network performance monitoring, operating systems maintenance, and patch management.
Our most popular managed support plan offers a more comprehensive set of services, including help desk support, monthly executive reporting, vendor coordination, as well as email and Windows user account administration.
The most inclusive managed support plan, I-Manage is designed for organizations that want a fixed monthly support plan which includes both onsite and remote support as well as management of 3rd party customer applications.
“TSI has been an integral part of growing our business and enabling our employees to focus on growing, not IT”
– Large Biotech Company