A re You Ready for a Challenge?
Technical Support International is a growing IT serivce provider Managed Services Provider (MSP) organization based in Foxboro. We strive to provide the best IT support solutions for businesses in the Northeast United States. We are looking to add passionate, charismatic and intelligent team members to our organization to help our clients achieve their business objectives through supporting their IT support needs. If you are someone who is passionate, seeking an opportunity that allows for professional growth, and want to thrive in a strong teamwork based environment, we want to talk to you!
Technical Support International, Inc. is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you're interested in learning more about the life at Technical Support International, what are our core values and what makes us unique as a Managed Services Provider, here's a recent article that we published on Clutch
Job Description
Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT services for small and medium sized businesses in New England. TSI was founded in 1989 and has an offering of remote support, field support, managed services and project services for their clients.
We are currently seeking a Field Support Engineer to work within our engineering team and service our client base in Boston, Cambridge and the greater Boston area with occasional visits to our corporate office.
Field Support Engineers have a responsibility for onsite support, including heavy interaction with end-users in diverse computing environments. Field Service Engineers are challenged on a daily basis working in an energetic, fast moving collaborative, demanding & results-oriented work environment. Field Support Engineers are hands on, people oriented persons, responsible for working with clients and other employees, listening to their diverse business challenges and providing sound technical advice, support, and solutions.
This position demands ability to handle multiple projects concurrently and respond positively to sudden changes in priorities. (This is a full-time/direct-hire consultant position and is not contract/temporary) The majority of work will be performed at our client sites with occasional visits to our main office in Foxboro, Mass.
Primary Responsibilities
- Provide on-site technical assistance to client for all issues related to IT operations, processes and technical issues
- Act as a “trusted advisor” for all TSI clients that you are managing
- Respond to customer requests in a timely manner
- Learn and use TSI’s specialized tools to diagnose problems and resolve issues
- Walk customers through problem-solving process in a non-technical manner
- Install, modify, and repair computer issues at client sites
- Resolve technical problems with Local Area Networks (LAN)
- Clean up computers of viruses and malware, install updates
- Assist with installation of Computers and Peripherals at client sites
- Report progress and issues to Manager
- Take ownership of technical issues and see them through to resolution, even if they need to be escalated to a more senior level resource
- Document customer feedback thoroughly and share information with account managers
- Provide occasional assistance to other field personnel at client sites
- Maintain technical knowledge of current technologies and meet goals set by your manager
- Thoroughly document all work in TSI’s ticketing system
- Take part in the on-call rotation for after-hours support
Qualifications
- Able to relate to other people beyond giving and receiving instructions
- Able to present themselves in a professional manner at all times
- Able to deal effectively with stressful situations
- Display confidence in their own abilities when resolving problems
- Be a team player and able to work not only in small groups, but independently as well
- Knowledge of current networking technologies
- Strong knowledge of configuring and troubleshooting OS such as Windows 8/10
- Knowledge of Microsoft Office
- Knowledge of TCP/IP, DNS, DHCP and Windows 2016/2019 Active Directory
- Knowledge of LAN/WAN technologies
- Understanding of firewalls, routers, and VPN/remote access solutions
- Good knowledge and demonstrated experience with IT Security, a huge PLUS
- Knowledge of installing and configuring Windows Servers 2016-2019 a PLUS
- MAC and LINUX experience a PLUS
- Bachelor's Degree or Equivalent Experience Preferred
- MSCA/MCP Certifications Preferred
- Clean driving record and dependable transportation a must
- Capable of lifting up to 50 pounds yourself
What We Offer
- Full time position
- Competitive salary (base + bonus)
- Fast Pace growth
- Fun and friendly environment to work
- Opportunities for career advancement and growth
- 401K, Medical, Dental, Long and Short Term disabilities offered by the company
- Vacations, PTO, Paid Sick Time
Job Description
Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT services for small and medium sized businesses in New England. TSI was founded in 1989 and has an offering of remote support, field support, managed services and project services for their clients.
We are currently seeking an Internal Support Engineer to work within our engineering team and provide technical assistance to our clients. We are looking for a hands on, people oriented person, responsible for working with clients and other employees, listening to their diverse business challenges and providing sound technical advice, support, and solutions.
The primary focus of Internal Support Engineers is high quality customer service surrounding customer requests, running diagnostic programs, isolating problems, and implementing solutions. Internal Support Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding and results-oriented work environment.
In addition to technical assistance, the candidate will need to research solutions, evaluate products, provide sound recommendations and generate reports. Writing skills are absolute requirements for this job. The candidate will also assist the other members of the technical team when requested. This position demand ability to handle multiple projects concurrently and respond positively to sudden changes in priorities. (This is a full-time/direct-hire consultant position and is not contract/temporary) The majority of work will be performed at our main office location in Foxboro, Mass.
Internal Support Engineers must be able to relate to other people beyond giving and receiving instructions. Internal Support Engineers must be able to present themselves in a professional manner at all times. Internal Support Engineers should be able to deal effectively with stressful situations and display confidence in their own abilities when resolving problems. Internal Support Engineers must be team players and should be able to work not only in small groups, but independently as well.
You Will
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to customer requests.
- Thoroughly document all work in TSI’s ticketing system.
- Use TSI’s remote monitoring and management (RMM) tools to diagnose problems.
- Walk customers through problem-solving process in a non-technical manner.
- Remotely install, modify, and repair computer issues.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Remotely clean up computers of viruses and malware.
- Run diagnostic programs to resolve problems.
- Remotely assist with installation of computer peripherals for users.
- Report progress and issues to Service Manager or Director of Technical Services.
- Take ownership of technical issues and see them through to resolution, even if they need to be escalated to a more senior level resource.
- Document customer feedback thoroughly and share information with account managers.
- Provide occasional assistance to field personnel at client sites.
- Maintain technical knowledge of current technologies and meet goals set by your manager. Work outside of business hours when necessary.
- Take part in the on-call rotation for after-hours support.
Qualifications
- Strong knowledge of current networking technologies
- Strong knowledge of configuring and troubleshooting OS such as Windows 8/10, Windows Servers 2016-2019
- MAC and LINUX experience a PLUS
- Excellent knowledge of Microsoft S Office
- Good knowledge of TCP/IP, DNS, DHCP and Windows 2016/2019 Active Directory
- Good knowledge of LAN/WAN technologies
- Good understanding of firewalls, routers, and VPN/remote access solutions
- Bachelor's Degree or Equivalent Experience Preferred
- Technical School Certificate Graduates Preferred
- MSCA/MCP Certifications Preferred
What We Offer
- Full time position
- Competitive salary (base + bonus)
- Fast Pace growth
- Fun and friendly environment to work
- Opportunities for career advancement and growth
- 401K, Medical, Dental, Long and Short Term disabilities offered by the company
- Vacations, PTO, Paid Sick Time
Introduction
Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT and cyber security services for small and medium sized businesses in New England. TSI has a current offering of remote support, field support, managed and security services as well as project management for our clients.
TSI works with clients to help identify and manage their cyber security risks. Whether those risks stem from external/internal cyber threats, identity and access management challenges, online fraud, compliance pressure or any number of other business and technology issues.
Position Summary
IT Security Engineer will be a key member/manager of the security team for an MSP/MSSP. Candidates will have a comprehensive skill set in network security operations, cyber security tools, intrusion detection, and secured networks. Applicants will work closely with VP of Technology and clients to improve customers security posture as well as assist clients in achieving compliance.
This is a hands-on role that requires analyzing the environment, coordinating data gathering and generating solutions on a day-to-day basis as well as contributing to the long-range planning activities of the overall IT team. The IT Security Engineer will oversee projects and investigations related to threat management and security breaches for clients. The selected candidate will write security assessments as well as develop policies to address problems and security emergencies and makes recommendations to clients.
Knowledge & Skills
- Experience with network/cyber security engineering: design, implementation, optimization, monitoring and troubleshooting of LAN, WAN, WLAN and DR networks.
- Demonstrated best practice usage of security technologies and policy administration: Firewalls, IDS/IPS, DLP, Proxy, Endpoint, Vulnerability scanning and management, SIEM / logging, security groups and network segmentation, system hardening, incident response and malware/virus prevention
- Experience with network security technologies including Rapid Fire, SolarWinds, Sophos, BlueCoat, SonicWALL, Cisco, CrowdStrike and Splunk
- Documenting security controls, monitoring and alerting around these controls
- Clear understanding of virtualization technologies such as VMWare and Hyper-V.
- Knowledge of multi-tier application architecture on infrastructure and cloud environments
- Demonstrated skill securing sensitive data in production environments
- Self-starter with strong work ethic willing to identify issues and lead them to conclusion
- Ability to see the big picture and present ideas clearly with demonstrated thought leadership to clients
- Capable of meeting with clients to discuss cyber security solutions and recommendations
Technical Qualifications
- Bachelor's degree preferable or higher in Information Technology or other engineering or technical discipline and at least 4 years IT experience and minimum 2 years Cyber Security Information experience
- Four-year relevant experience may be substituted with professional certification
- Industry security certifications a plus, [Ex. Certified Information Systems Security Professional (CISSP), CISA Certified Information Systems Auditor (CISA), CEH Certified Ethical Hacker (CEH), CISM Certified Information Security Manager (CISM), ISSAP Information Systems Security Architecture Professional (ISSAP), ISSEP Information Systems Security Engineering Professional (ISSEP)]
- Experience with Linux, Windows 10, Windows Server 2016/2019, Windows Domains, Active Directory, and GPO's
- In-depth understanding of CMMC and PCI DSS v3.2 or other security compliance frameworks
- Experience in developing organization security policies and implementation of revised policies
- Experience with endpoint security solutions, including file integrity monitoring and data loss prevention
Personal Attributes
- Excellent analytical and problem-solving skills
- Ability to work independently on multiple projects
- Collaborates and assumes a technical leadership role when required
- Comfortable with mentoring colleagues on network security best practices
- Ability to explain network concepts to both fellow technical staff and clients
- Is effective in prioritizing tasks within a high-pressure competing environment.
- Highly self-motivated and directed, with keen attention to detail
- Demonstrates excellent oral and written communication skills
- Demonstrates an interest in working hard in a fast-paced environment
- Excels in customer facing environment and enjoys challenges
- Strong organizational skills
Minimum Technical Requirements
- Knowledge of current networking technologies
- Strong knowledge of configuring and troubleshooting OS Windows 8/10 & Server 2012-2016
- Knowledge of Microsoft Office/ Office 365
- Knowledge of TCP/IP, DNS, DHCP and Windows 2016/2019 Active Directory
- Knowledge of LAN/WAN technologies
- Understanding of firewalls, routers, and VPN/remote access solutions
- Good knowledge and demonstrated experience with IT Security
- Knowledge of installing and configuring Windows Servers 2016-2019 a PLUS
- MAC and LINUX experience a PLUS
Benefits
- Full time position
- Competitive salary (base + bonus)
- Medical & dental insurance
- 401K plan with company match
- Long term and short-term company disability plans
- Company life insurance
- Paid holidays
- Paid time off & Sick Time
- Mileage reimbursement
- Generous quarterly bonus Plan
Summary
Technical Support International (TSI) is a growing MSP/MSSP located in Foxboro, MA (www.tsisupport.com). We are looking for an IT Engineer, Managed Services to provide support services to a wide range of clients in diverse computing environments. This position requires demonstrated strengths in areas of basic network infrastructure topology and virtualization knowledge; and hands-on experience with Powershell, and basic scripting.
The Managed Services Engineer has excellent problem-solving skills and thorough knowledge of current Windows workstation/Server OS. This position will join an existing team of networking, virtualization and security engineers focused on providing support of clients throughout the New England area. This position demands ability to handle multiple projects concurrently and respond positively to sudden changes in priorities.
Essential Functions/Primary responsibilities:
- Provides "White Glove" technical support (levels 1/2/3) to stakeholders at all levels.
- Communicates effectively, both verbally and written, with vendors (Level 2/3 support) for internal applications, hardware, and on behalf of clients.
- Performs and applies basic scripting, including use of Powershell.
- Troubleshoots Windows, Server OS (including MacOS, & Linux) based issues.
- Provides back-end support using ConnectWise stack.
- Writes and maintains technical documentation.
- Resolves other issues by applying concepts and experience related to Microsoft Exchange and Active Directory; uses concepts of internet fundamentals, network routing, and email delivery to resolve issues.
- Assists with and perform other duties as requested and as necessary.
Other Technical Requirements:
- Basic understanding of how HTTP/HTTPS works (Including related technologies like TLS/SSL and authentication protocols like OAuth2.0/SAML).
- Knowledge of IIS, MySQL, and SQLServer technologies.
- Understanding of support for storage and Virtualization Platforms - VMware vSphere / vCenter, Hyper-V.
- Familiarity with Infrastructure components: Switching/Routing, Servers/Storage, Firewalls, Backup Software/Appliances.
- Experience with network diagnostic, monitoring and analysis tools and methodologies.
- Support of Cloud products: Office 365, SharePoint, OneDrive, Azure, AWS.
Strongly Preferred Skills:
- Connectwise Manage, Automate, Control experience.
- Knowledge & ability to use Bash, Powershell, Auvik & Veeam Experience.
- Support of Cybersecurity products: Sophos, Malwarebytes.
- Support of Multifactor / SSO / MDM Products: Duo, RSA, Okta, Intune, AirWatch.
Competencies:
- Team player, self-sufficient, autodidact, and a friendly attitude.
- Excellent Customer Service skills.
- Organizational skills, ability to express ideas and thoughts clearly and effectively in both written and verbal communications.
- Excellent written and verbal communications; fluency in English language.
Other Job Requirements:
- Valid driver’s license.
- Some travel within New England to meet with clients / perform support actions.
- 7x24 on call rotation, occasional.
Education/Experience:
- Bachelor’s degree or Associate, preferably in Computer Science/IT or equivalent specialized training plus experience.
- Minimum requirement is 4-6 years’ experience in IT/Information Systems, networking, or similar computer-related fields.
Benefits:
- Company paid medical & dental insurance
- 401K plan with company match
- Short term company paid disability plans
- Life insurance
- Paid holidays
- Paid Time Off
- Quarterly discretionary profit-sharing bonus
Physical Demands:
Must have dexterity in fingers and hands for work requiring fine motor skills. This position requires strength in hands, wrists, and arms for the ability to hold and maneuver equipment. Must have the ability to reach upwards and outward with arms and hands. Must be able to bend, stand and sit for extended periods of time and must be able to perform related activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted).
- TSI is an equal opportunity employer
- Local applicants only will be considered, no relocation.
- TSI's main office is located in Foxboro, MA. This position may require local travel to client sites.
- Clients are primarily in and around 95/495 surrounding areas in MA.
Introduction
Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT and cyber security services for small and medium sized businesses in New England. TSI has a current offering of remote support, field support, managed and security services as well as project management for our clients.
TSI works with clients to help identify and manage their cyber security risks. Whether those risks stem from external/internal cyber threats, identity and access management challenges, online fraud, compliance pressure or any number of other business and technology issues.
Position Summary
IT Security Analyst will be a key member of the security team for an MSP/MSSP. Candidates will have a comprehensive skill set in network security operations, cyber security tools, intrusion detection, and secured networks. Applicants will report to Director of Security & Compliance and work directly with clients to improve customers security posture as well as assist clients in achieving compliance.
This is a hands-on role that requires analyzing the environment, coordinating data gathering and generating solutions on a day-to-day basis as well as contributing to the long-range planning activities of the overall IT team. The IT Security Analyst will oversee projects and investigations related to threat management and security breaches for clients. The selected candidate will write security assessments as well as develop policies to address problems and security emergencies and makes recommendations to clients.
Primary Responsibilities
- Consult and participate in day to day security operational activities with clients
- Confirm and document client vulnerability and security risks and develop mitigation plans
- Monitor and validate client security controls
- Respond to security alerts, incidents and issues
- Ensure security controls meet multiple compliance needs and best practices
- Conduct, write and present client Security and Risk Assessments
- Create accurate network diagrams and documentation for planning security-based changes, investigating network impact, and issuing resolution procedures.
- Provide awareness training to the organizational workforce on information security standards, policies and best practices.
- Consistently review relevant Cyber Security Compliances to educate clients on revisions and changes in requirements
- Assist in investigating security breaches by leading the incident response to minimize impact, determine the cause of the breach, and ascertain the extent of the damage.
- Up to 50% travel may be required to client locations in Massachusetts
Knowledge & Skills
- Experience with network/cyber security engineering: design, implementation, optimization, monitoring and troubleshooting of LAN, WAN, WLAN and DR networks.
- Demonstrated best practice usage of security technologies and policy administration: Firewalls, IDS/IPS, DLP, Proxy, Endpoint, Vulnerability scanning and management, SIEM / logging, security groups and network segmentation, system hardening, incident response and malware/virus prevention
- Experience with network security technologies including Rapid Fire, SolarWinds, Sophos, BlueCoat, SonicWALL, Cisco, CrowdStrike and Splunk
- Documenting security controls, monitoring and alerting around these controls
- Clear understanding of virtualization technologies such as VMWare and Hyper-V.
- Knowledge of multi-tier application architecture on infrastructure and cloud environments
- Demonstrated skill securing sensitive data in production environments
- Self-starter with strong work ethic willing to identify issues and lead them to conclusion
- Ability to see the big picture and present ideas clearly with demonstrated thought leadership to clients
- Capable of meeting with clients to discuss cyber security solutions and recommendations
Technical Qualifications
- Bachelor's degree preferable or higher in Information Technology or other engineering or technical discipline and minimum 2 years Cyber Security Information experience
- Four-year relevant experience may be substituted with professional certification
- Industry security certifications a plus, [Ex. Certified Information Systems Security Professional (CISSP), CISA Certified Information Systems Auditor (CISA), CEH Certified Ethical Hacker (CEH), CISM Certified Information Security Manager (CISM), ISSAP Information Systems Security Architecture Professional (ISSAP), ISSEP Information Systems Security Engineering Professional (ISSEP)]
- Experience with Linux, Windows 7/10, Windows Server 2003/2008/2012/2016/2019, Windows Domains, Active Directory, and GPO's a plus
- Understanding of NIST SP 800-171/CMMC and PCI DSS v3.2 or other security compliance frameworks
- Experience in developing organization security policies and implementation of revised policies
- Experience with endpoint security solutions, including file integrity monitoring and data loss prevention
Personal Attributes
- Excellent analytical and problem-solving skills
- Ability to work independently on multiple projects
- Collaborates and assumes a technical leadership role when required
- Comfortable with mentoring colleagues on network security best practices
- Ability to explain network concepts to both fellow technical staff and clients
- Is effective in prioritizing tasks within a high-pressure competing environment.
- Highly self-motivated and directed, with keen attention to detail
- Demonstrates excellent oral and written communication skills
- Demonstrates an interest in working hard in a fast-paced environment
- Excels in customer facing environment and enjoys challenges
- Strong organizational skills
Minimum Technical Requirements
- Knowledge of current networking technologies
- Knowledge of configuring and troubleshooting OS Windows 7/8/10 & Server 2003-2019
- Knowledge of Microsoft Office/ Office 365
- Knowledge of TCP/IP, DNS, DHCP and Windows 2008/2019 Active Directory
- Knowledge of LAN/WAN technologies
- Knowledge of firewalls, routers, and VPN/remote access solutions
- Strong knowledge and demonstrated experience with IT Security
- Knowledge of installing and configuring Windows Servers 2008-2019 a PLUS
- MAC and LINUX experience a PLUS
Benefits
- Full time position
- Competitive salary (base + bonus)
- Medical & dental insurance
- 401K plan with company match
- Long term and short-term company disability plans
- Company life insurance
- Paid holidays
- Paid time off & Sick Time
- Work from home – 2-3 days a week
- Mileage reimbursement
- Generous quarterly bonus Plan
Position Summary
IT Security Engineer will be a key member/manager of the security team for an MSP/MSSP. Candidates will have a comprehensive skill set in networking, system/server administration, Azure Cloud, O365, network security operations, cyber security tools, intrusion detection, and secured networks. Applicants will work closely with VP of Technology and clients to improve customers security posture as well as assist clients in achieving compliance.
This is a hands-on role that requires analyzing the environment, coordinating data gathering and generating solutions on a day-to-day basis as well as contributing to the long-range planning activities of the overall IT team. The IT Security Engineer will oversee projects and investigations related to threat management and security breaches for clients. The selected candidate will write security assessments as well as develop policies to address problems and security emergencies and makes recommendations to clients.
Knowledge & Skills
- Experience with network/cyber security engineering: design, implementation, optimization, monitoring and troubleshooting of LAN, WAN, WLAN and DR networks.
- Demonstrated best practice usage of security technologies and policy administration: Firewalls, IDS/IPS, DLP, Proxy, Endpoint, Vulnerability scanning and management, SIEM / logging, security groups and network segmentation, system hardening, incident response and malware/virus prevention
- Experience with network security technologies including Rapid Fire, SolarWinds, Sophos, BlueCoat, SonicWALL, Cisco, CrowdStrike and Splunk
- Documenting security controls, monitoring and alerting around these controls
- Clear understanding of virtualization technologies such as VMWare and Hyper-V.
- Knowledge of multi-tier application architecture on infrastructure and cloud environments
- Demonstrated skill securing sensitive data in production environments
- Self-starter with strong work ethic willing to identify issues and lead them to conclusion
- Ability to see the big picture and present ideas clearly with demonstrated thought leadership to clients
- Capable of meeting with clients to discuss cyber security solutions and recommendations
Technical Qualifications
- Bachelor's degree preferable or higher in Information Technology or other engineering or technical discipline and at least 4 years IT experience and minimum 2 years Cyber Security Information experience
- Four-year relevant experience may be substituted with professional certification
- Industry security certifications a plus, [Ex. Certified Information Systems Security Professional (CISSP), CISA Certified Information Systems Auditor (CISA), CEH Certified Ethical Hacker (CEH), CISM Certified Information Security Manager (CISM), ISSAP Information Systems Security Architecture Professional (ISSAP), ISSEP Information Systems Security Engineering Professional (ISSEP)]
- Experience with System Administration, Linux, Windows 10, Windows Server 2016/2019, Windows Domains, Active Directory, and GPO's
- Experience with Networking, Firewall & switch administration
- Experience with Microsoft Azure / Office 365
- In-depth understanding of CMMC and PCI DSS v3.2 or other security compliance frameworks
- Experience in developing organization security policies and implementation of revised policies
- Experience with endpoint security solutions, including file integrity monitoring and data loss prevention
Personal Attributes
- Excellent analytical and problem-solving skills
- Ability to work independently on multiple projects
- Collaborates and assumes a technical leadership role when required
- Comfortable with mentoring colleagues on network security best practices
- Ability to explain network concepts to both fellow technical staff and clients
- Is effective in prioritizing tasks within a high-pressure competing environment.
- Highly self-motivated and directed, with keen attention to detail
- Demonstrates excellent oral and written communication skills
- Demonstrates an interest in working hard in a fast-paced environment
- Excels in customer facing environment and enjoys challenges
- Strong organizational skills
Minimum Technical Requirements
- Knowledge of current networking technologies
- Knowledge of configuring and troubleshooting OS Windows 8/10 & Server 2012-2016
- Knowledge of Microsoft Azrure/ Office 365
- Knowledge of TCP/IP, DNS, DHCP and Windows 2016/2019 Active Directory
- Knowledge of LAN/WAN technologies
- Understanding of firewalls, routers, and VPN/remote access solutions
- Good knowledge and demonstrated experience with IT Security
- Knowledge of installing and configuring Windows Servers 2016-2019 a PLUS
- MAC and LINUX experience a PLUS
Benefits
- Full time position
- Competitive salary (base + bonus)
- Medical & dental insurance
- 401K plan with company match
- Long term and short-term company disability plans
- Company life insurance
- Paid holidays
- Paid time off & Sick Time
- Mileage reimbursement
- Generous quarterly bonus Plan
Summary
As TSI’s IT Dispatcher and Office Coordinator, you are responsible for receiving calls from our clients and providing professional, responsive, and courteous support and service to them. In this role, you remain upbeat and friendly during peak call times, and you possess a unique ability to communicate in a calming manner with clients to identify the support issue, accurately record the details, creating service tickets and working closely with the Technical Support Manager to manage the dispatch service board. You support the office by tending to administrative tasks such as inventory and purchasing needs; as well as cross training to support our clients’ license renewals, subscription, and other quoting and purchasing.
This position relies heavily on your comfort level with managing multiple tasks simultaneously while also using multiple modes of communications such as IM/Teams, TSI’s ticketing system (ConnectWise); and phone.
Essential Functions/Primary responsibilities:
As the Dispatcher and Office Coordinator, you are dependable, and you are challenged on a daily basis working in an energetic, fast-moving collaborative, demanding & results-oriented work environment. You are a hands-on, people-oriented person, responsible for and comfortable with negotiating the business office landscape - working with clients, other employees, management, vendors; and listening to diverse business challenges and working directly with internal support and field services to dispatch the appropriate resources.
Other duties include general reception and administrative support for operations and accounting such as shipping, maintaining records, updating purchase order log and filing. You prepare and deliver quotes for clients based on requests generated by clients, sales and technical staff. Purchase products based on acknowledged quotes, purchase supplies and services for internal office and building needs, develop and maintain client and supplier relationships, update our PSA system with order and tracking details, follow up calls to clients to ensure service delivery satisfaction and manage product returns
Core Competencies Required:
- Superior customer service skills
- Clear, articulate and pleasant phone demeanor
- Ability to communicate proficiently with both clients and IT support team
- Detail oriented
- Ability to multi-task
- Highly organized and responsible
- Computer literate and familiar with web-based programs
- Knowledge of purchasing methods and procedures
- Proficient with Windows and Web based applications
EDUCATION:
- Bachelor’s degree preferably in business, general; or demonstrated professional experience;
EXPERIENCE:
- 2 years’ experience in service industry, preferably technology related.
Summary
We are seeking a full-time Digital Marketing Coordinator with strong writing skills to assist the Sales Team with all aspects of daily administrative and general marketing tasks in a dynamic, growing technology company. The ideal candidate will be talented and enthusiastic, have strong technical and design skills, and have the self-confidence to work independently performing a wide variety of routine and special projects to support the needs of our organization.
This position is hybrid – with the ability to work remotely and on-site from our main office in Foxboro, MA.
Primary Responsibilities
- Assist with and/or lead the planning, coordination, and execution of TSI’s marketing initiatives including lead generation, online presence, and branding.
- Strong SEO background with the ability to provide data insights and apply SEO best practices to better position the company.
- Familiarity with common marketing outbound email tools and CRM solutions.
- Validate the integrity and quality of campaign lists to ensure accuracy and support ongoing marketing and communication activities.
- Investigate and provide information to assist with determining marketing positioning.
- Develop email campaigns and monitor performance.
- Develop monthly newsletters by collecting and preparing content.
- Work with various departments to attain technical information for developing digital content.
- Assist with trade shows by identifying, assembling, and coordinating requirements such as administering contracts, developing schedules and assignments, and coordinating mailing lists.
- Attend staff meetings to provide team and manager with information to support the development of proposals for the promotion, design, and pricing of company products or services.
- Website design/update/development as needed.
- Lead social media positioning through content development, tracking, reporting on effectiveness, and modifying approach where needed.
- Assist in the creation, proofreading, and copy editing of all marketing materials and written correspondence to ensure that they preserve the brand quality and company design standards.
- Coordinate and/or attend community outreach and public service initiatives, company-sponsored promotions, and events (may require an occasional evening and/or weekend social function).
- Coordinate philanthropic as well as in kind donation and event requests from individuals and community-based organizations and facilities.
- Other duties as required.
Qualifications
- Excellent verbal and written communication skills with fluency in the English language.
- Strong organizational, follow-through, and project management skills. Must have the ability to effectively communicate and collaborate with all departments to accomplish marketing initiatives.
- LinkedIn and Sales Navigator expertise and 3rd party vendor relationship management which entails leveraging TSI vendor partners for MDF.
- Strong computer skills with experience MS Excel, Word, Adobe, PowerPoint, and Outlook.
- Confidence and savviness using the internet for research and business development goals.
- Confident, articulate, and well received with presentation of business-related materials including technical services.
- Independent, resourceful, and driven by results.
- Adaptable and thrives in a busy, technology-client driven organization.
- Technology enthusiast, as demonstrated by clear understanding of basic office technologies.
- Proven skills in driving successful marketing campaigns through social media.
- Basic graphic design skills (Adobe Photoshop, Illustrator, InDesign).
- Some experience working with FTP and basic HTML.
- Some experience with website design to maintain site quality.
Education
- Associate or bachelor’s degree in marketing, communications or related field, OR equivalent work experience.
- 2+ years related industry experience; technology industry experiences a strong plus.
Applicants with general inquiries can email Human Resources directly at jobs@tsisupport.com